Order Fulfillment Specialist

Company Overview:

About Core & Main

Based in St. Louis, Core & Main is a leading distributor of water, sewer, storm drain and fire protection products in the United States. Operating approximately 275 branches nationwide, the company combines local expertise with a national supply chain to provide contractors and municipalities innovative solutions for new construction and aging infrastructure. Core & Mains 3,500 plus associates are committed to the safe distribution of water and fire protection to help communities thrive. Visit www.coreandmain.com to learn more.

Job Summary

Responsible for counter sales and customer relations. Respond to escalated issues from customers.

Pay: From $22 per hour

Major Tasks, Responsibilities and Key Accountabilities

• Orders products, arranging delivery, contacting customers regarding delivery and updating customers on order status.
• Serves as point of contact for escalation issues. Interacts with customers to manage any issues and resolve problems.
• Provides training and support to new counter staff.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers Pull orders as required.
• Acts as liaison between warehouse supervisor and customers.
• Ensures purchase orders are completed.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotion
• Ensures merchandise displays are stocked and clean.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Work Environment

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

• Must be a minimum of 18 years of age or older
• Must pass pre-employment assessment(s) if applicable

Education and Experience

• Technical certification or Associates degree may be required in some areas.
• Generally 5 to 7 years of experience in related area of responsibility.

Preferred Qualifications

• 2 to 4 years of experience in customer service, selling or related field.
• Experience using sales order computer software, familiarity with Eclipse.
• Knowledge of Core & Main product lines.

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