Disputes Investigator

1 month ago

Richardson, United States RealPage Full time
SUMMARY

The Dispute Investigator I is responsible for researching disputed data of criminal and eviction databases derived from inquiries from consumers and clients of RealPage Screening. Research will consist of significant online research, verifying data with court personnel via phone, queries of SQL databases, and communicating disputed information to data providers. Analytical and results- driven personality required. Informative decisions will need to be made to determine if the disputed information is inaccurate in content, or identity. The Dispute Investigator will need to document investigative findings and effectively communicate results in a timely manner well within FCRA Regulation. #LI-Hybrid #LI-BW1

PRIMARY RESPONSIBILITIES

  • Investigating consumer disputes and client inquiries of public record data reported by RealPage screening, with an emphasis on court research.
  • Analyzing court documents and case information and comparing information to criminal and eviction databases.
  • Contact appropriate agencies, e.g. courthouse, district attorney's office, sheriff's office, and recorder's office as needed to confirm public record information.
  • Conduct review to ensure cases are up-to-date and reflect any changes located in the docket.
  • Utilizing databases and online resources to determine consumer identification and relationship to reported records.
  • Updating database lookup tables to ensure the necessary changes are made to data resulting from investigation findings.
  • Communicating with data providers disputed information and following up with them on completing investigations they perform for us.
  • Ensure investigations are completed in a timely manner any changes submitted to data teams and meet all FCRA regulated guidelines.
  • Assist in quality assurance of criminal and eviction updates when needed.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
  • College degree or equivalent relevant experience preferred.
  • Knowledge of criminal and/or civil court structure and function
  • 1-2 years of background screening experience preferred
  • Experience with Microsoft Windows and Office required.
  • Excellent written and verbal communication skills.
  • Investigative and analytical skills required to acquire public record information.
  • Knowledge of the U. S. Fair Credit Reporting Act a plus
  • Experience with SQL a plus

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