Busser-Tipped (Harrah's Philadelphia)

Found in: Lensa US P 2 C2 - 1 week ago

Chester, United States Caesars Entertainment Full time
Job Description

Essential Duties and Responsibilities:

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments and paper supplies as needed. Removes dirty dishes, soiled linen, glassware and silver from table and counter tops, then carries items back to the dishwashing area. Refills water and soda glasses and coffee cups upon request of the guests. May also assist waiter/waitress in carrying order to the tables. Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room. Resets tables and performs other related duties as requested by the waiter/waitress. Makes coffee when necessary. Position is located in a cigarette-smoke environment.

Requirements:

Must be neat in appearance and possess pleasant personality. Physically strong and ability to balance a service tray on shoulder. Able to understand and speak English. Able to change schedule with short notice.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Disclaimer

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."

Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.

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