Computer Support Analyst

4 weeks ago

Atlanta, United States The Salvation Army Southern Territory Headquarters Full time

**[Location: Territorial Headquarters, Atlanta, GA **[About this opportunity: [This position is responsible for providing technical support to Territorial Headquarters staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of all computer hardware/software supported by the Information Technology Department including Windows networks, 365 applications, HP and Apple systems and Outlook; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner. [Key responsibilities:]{arial=""} ]{arial=""}]{arial=""} ]{arial=""} Provides technical support and problem-solving assistance to all computer users on-site and in the field via telephone or on-site visits; diagnoses problems to determine if it is within the software program, client application, or hardware; resolves problems by checking the type of computer, or software, and client application. Prioritizes repair work in an attempt to meet the needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner Sets up and installs personal computers and peripheral equipment; builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, Outlook, Office 365, and Internet interface. What we are looking for in you: Two years of technical college in Information Technology or a related field preferred, AND Three years of experience performing computer repair work with some experience providing desk side and remote incident resolution and support of computer applications. OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. *[Physical Requirements and Working Conditions: [Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. [Employee Benefits]{arial=""} ]{arial=""}]{arial=""}* Health, Dental and Vision Insurance Vacation, Sick, Personal, and Holiday Paid Time Off Life Insurance Retirement Plans and more [Why work for us? [The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesu ]{arial=""}]{arial=""}

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