Content Strategist Manager

2 weeks ago

Burlington, United States Jones & Bartlett Learning Full time
We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

WHAT YOU'LL DO

The Content Strategist Manager role is responsible for the daily operations of a team of content strategists and ensures the team utilizes best practices (including instructional design methodologies) for timely execution of a variety of product roadmaps. The Manager is responsible for the implementation of consistent operational efficiencies and high quality across the product lines. The Manager is a standout idea generator and problem solver with excellent communication and organizational skills. The Manager leads by example and coaches the team toward these behaviors.

WHERE YOU’LL WORK

This position will work hybrid out of our Burlington, MA office.

HOW YOU’LL SPEND YOUR TIME

  • Apply strategic planning skills to create a long-term vision for the content.
  • Develop and distribute processes for new methods of preparing content, including implementing instructional design methodologies, train Content Strategists on new processes.
  • Ongoing evaluation, coaching, and upskilling, paying attention to instructional design implementation and project management.
  • Cross-functional collaboration: Identify process and communication challenges and ensure expeditious, effective resolution.
  • Guide Content Strategists toward data-driven decision making, particularly when generating new products.
  • Recruit, vet, and contract robust pool of freelance developmental editors and vendors to manage workload and ensure highest-quality content.
  • Manage distribution of work to Content Strategists (internal) and freelancers (external) based on resource availability and project needs.
  • Identify and participate in opportunities to interact with customers: site visits, conferences, advisory board interactions, focus groups.
  • Identify opportunities for Content Strategists to interact with customers: virtual interviews, secondary research, local events, webinars.
  • Project reporting: Maintain current reports related to projects and adherence to budgets.
  • Attract, train, and retain high-performing team members and recruit new talent.
WHAT YOU'LL NEED
  • 5-10 years in EdTech, or comparable experience
  • eLearning and eLearning platform experience, including knowledge of the concepts, principles, and practices in adult learning theory, instructional theory, and practice.
  • Project management experience
  • Budgetary oversight and contract negotiation experience
  • Experience managing teams of five or more, including freelancers.
  • Instructional Design experience is preferred.
BENEFITS
  • Flexible and generous paid time off
  • Competitive medical, dental, vision and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • Hybrid work
  • On-site workout facilities (Leawood, Gilbert, Burlington)
  • Community outreach groups
  • Tuition reimbursement


Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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