Customer Service Associate
4 weeks ago
Essential Functions and Responsibilities:
- Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our
- values, as evidenced by observation, peer and customer feedback.
- Learns and maintains current systems and skills that meet department needs as evidenced by review of competency record.
- Coordinates patient check-in and collections of patient financial responsibility.
- Coordinates patient registration by obtaining updated personal, demographic and insurance information; coordinates complex scheduling functions and obtains appropriate authorizations within department.
- Enhances effective operations of department.
- Acts as resource for insurance verification through communication of contract and insurance updates; identification of process improvement opportunities to ensure quality and timely reimbursement of claims.
- Performs other related duties as required and directed.
Qualifications:
Required:
- High School Diploma or GED.
- One (1) year experience in a customer service environment.
- Medical terminology.
- Classes in anatomy/physiology/coding.
Equal Opportunity Employer ofMinorities/Females/Disabled/Veterans.
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