Application Support Analyst

2 weeks ago

Tampa, United States TSR Consulting Full time
About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Application Support Analyst

Job Description

  • Location: Tampa, Florida
  • Type: Contract
  • Job #79242
Our client, a leading financial services company is hiring a Senior Application Support Analyst on a long-term contract basis.
Job ID 79242

Work Location:

Tampa, FL

Summary:

This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensuring that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.

Responsibilities:
  • Leads a critical operational support service, process, capability, or initiative within an operational unit and ensures performance and/or risk indicators are met.
  • Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.
  • Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.
  • Coordinate with other stake holders located across shores
  • Ownership and responsibility for end-to-end production batches.
  • Ensure process compliance and manage expectations of the leadership.
  • Actively trace and track issues and document the issue resolutions.
  • Create monthly issue reports.
  • Ensure best practices are followed.
Required Skills:
  • 5-7+ years' experience in handling production support activities.
  • Unix shell scripting experience and understanding of Ab Initio environment. Be able to understand, analyze and write PL SQL queries on Oracle and Sybase.
  • Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. Be able to analyze the existing graphs and should be able to provide impact assessment.
  • Should have good expertise in database level analysis to trace issues to closure.
  • Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.
  • Experienced with handling production support activities.
  • Familiar with Ab Initio architecture for issue identification and issue resolution.
  • Should be aware of the scheduling tool.
  • Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports.
  • Relational Database SQL (Oracle) experience (5+ year). Should be capable of writing complex and efficient SQL DML statements.
  • Experience on shell scripting would be added advantage.
  • It is desired but not mandatory to have experience with ETL Development tools.
  • Strong design & execution bend of mind.
  • Thorough understanding of DWH methodologies.
  • Design pattern implementation, Algorithms and Data Structure.
  • Ab-Initio development, components usage, EME, migration process with branching.
  • Unix shell scripting.
  • Software engineering best practices.
  • Passion for technology and self- starter.
  • Orientation towards Disciplined development processes.
  • Strong writing, communication, time-management, decision-making, and basic task organization skills.
  • Ability to prioritize and manage schedules under tight, SLAs.

Education:

First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputable institute with relevant work experience.

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