Specialist, Collection

Job Type

Full-time

Description

POSITION SUMMARY

This position is responsible for the monitoring, processing, and transmission of all pre-collection, early out and bad debt accounts internally and to outside agency.

Requirements

ESSENTIAL JOB DUTIES and FUNCTIONS

While living and demonstrating our Core Values, the Collections Specialist will:

• Monitor the insurance verification performed by front-desk staff during patient registration at clinic site. Escalate issues to Accounts Receivable Supervisor when appropriate.
• Review the daily billing summary for insurance verification/patient registration issues and track errors by clinic/employee. Information will be gathered and used for individual training of the front-desk staff
• Maintain accurate records of all collection activities, including correspondence and payment details
• Take full responsibility for all accounts assigned and answers all inquiries concerning such accounts
• Take actions to encourage timely payments on accounts
• Report on collection activity and accounts receivable status
• Develop effective repayment plans and monitor progress of payment
• Respond to internal and external account queries in a timely and professional manner
• Prepare pre-collection letters
• Adjust off bad debt accounts
• Refer delinquent accounts to outside agency when efforts to obtain payment have proven unsuccessful
• Prepare daily and monthly collection file to be transmitted to outside agency
• Process monthly collection payment from outside agency
• Process bankruptcy forms
• Prepare monthly and yearly bad debt reports
• Process sliding fee applications
• Apply sliding fee, prompt pay and self-pay discounts as applicable
• Complete medical expense verification forms
• Process monthly patient statements
• Update addresses for returned statements
• Collaborate with Navigator on patient insurance enrollment as appropriate

• High school diploma or equivalent
• Previous experience working in collections or accounts receivable role
• Knowledge of credit and collection processes and best practices
• Excellent customer service skills required
• Medent experience preferred
• Knowledge of Microsoft Office software
• Must be focused, self-directed, organized, and have demonstrated problem-solving abilities
• Accurate and precise attention to detail
• Excellent verbal and written communication skills
• Able to work both independently and as part of a team