Night Audit

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience. Must be available to work from 11pm until 7am, weekends and holidays. Position can be part time or full time year round. Very flexible and family-oriented work environment. Regular job incentives available. Shuttle driver/ Guest Service attendant on during audit shift until 2am. ESSENTIAL JOB DUTIES AD RESPONSIBILITIES:

1. Provide a First-Rate Guest Experience.
2. Providing information to guests about hotel policies, services and amenities.
3. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
4. Selling and upselling rooms to “walk-in” customers.
5. Partner with the sales department to ensure knowledge of key accounts and groups, along with tracking of company information.
6. Entering/changing reservation information on the computer system.
7. Posting charges to guest accounts.
8. Processing payments from guests.
9. Closing, balancing and making necessary corrections to guest accounts.
10. Counting and balancing cash, credit cards and direct bill accounts.
11. Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
12. Completing various computer audit reports.
13. Performing all the duties as outlined in the training manual.
14. Listening for or anticipating and responding to guest complaints.
15. Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
16. Cleaning the front desk and lobby area.
17. Balancing shift work and cash drawers.
18. You are a part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
19. Requires standing for long periods of time. • Any other duties assigned by Supervisor