Computer Network Operations Process Engineer
3 weeks ago
Job Description: As a Computer Network Operations Process Engineer on our team you will provide process engineering expertise to assist with the following activities:
- Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion.
- Create and manage multiple Jira boards for multiple customers with different requirements and processes.
- Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization.
- Define and improve process workflows for multiple customers and multiple initiatives.
- Documenting existing processes using knowledge management repositories such as Confluence.
- Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives.
- Assisting with operating in an agile development process including maintaining agile development tools such as Jira and Confluence.
- Assisting in defining process improvement strategies and lessons learned.
- Must have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers.
- Must have a decent understanding of COOP.
- Strong experience with Jira and/or Confluence.
- Excellent oral and written communication skills.
- Experience supporting CNO or CCC.
- Strong background in Knowledge Management
- Strong experience with workflow and process development
Key words: Service Desk, COOP, Jira, Confluence, Process Engineering, Mission Applications
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