Network Implementation Engineer

4 weeks ago

Mentor, United States STERIS Full time

Job Title: Network Implementation Engineer Req ID: 42996 Job Category: Engineering Mentor, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Network Implementation Engineer designs and integrates a blend of Customer Support/Network/Software and IT solutions for hospital enterprise network environments. Is a critical member of the software implementation and support groups. Configures, installs, monitors, and supports multiple customer facilities that are using STERIS information management products including RealView, SAFE, ReadyTracker, Clarity, Video Conferencing, Streaming, etc. Periodically writes scripts or other code to streamline our software integration activities and improve the Customer experience with software implementation. The Network Implementation Engineer is an expert in STERIS software solution and hospital IT environments - including both LINUX and WINDOWS environments. This includes resolving Customer questions about cybersecurity, IT environment setups, and ensuring the overall success of the software integration into their environment. The Network Implementation Engineer is advanced in hospital IT environments, HIPAA, EMRs, HL7, PACS systems, VNAs, and OR Integration Systems. Resolves Tier 2 support and IT issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies and documents STERIS software products, participates in the testing and evaluation of new features, and implements prototypes. Configures, tests and deploys software applications combined with several open source HL7/PACS integration platforms, delivered as Virtual Machines or on physical hardware. Consults with and makes recommendations to customers on selection of hardware and software products to address their requirements. Duties Integrates the most advanced software and IT solutions for hospital enterprise network environments. Configures, installs, monitors, and supports multiple Customer facilities that are using STERIS Enterprise Software products. Writes and modifies software, scripts, and other code to enable deployment of enterprise-wide software products. Deploys and consults on IT security (CyberSecurity) standards in development and deployment at facilities Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA, EMRs, HL7, PACS, and VNAs. Resolves Tier 2 (Advanced) support and IT issues. Manages full software integration projects with Customer, internal, and external partners. Directs onsite training for technical and clinical staff members. Develops and maintains software implementation and support documentation. Duties - cont'd Tests and evaluates new STERIS software and features. Consults with Customers on selection of hardware and software products. Provide first line and advanced application support via phone and e-mail including troubleshooting support issues and assisting customers Working directly with Customers and internal team members, collects, analyzes, and summarizes software bugs, development issues, and service issues. Mentor and train Software Integration Specialists. Work closely with hospital IT to set up and support VPN connections Work closely with hospital IT to set up and support hospital video conference and streaming deployments Proactively become an expert user of the STERIS information management products so that he/she can provide excellent support to custom

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