Solution Architect

2 weeks ago

San Jose, United States Tik Tok Full time
Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
The mission of the international e-commerce CRM platform is to create a rich and high-quality e-commerce platform ecosystem through productized platform capabilities. It builds a reliable, flexible, and intelligent CRM operation platform for account managers of various countries and industries, providing large-scale operation, one-stop operation solutions, and intelligent tools, thereby improving the efficiency of e-commerce operations, and is also responsible for the business goals of customer growth.

Responsibilities
- Based on business scenarios and product requirements, design solutions reasonably using the functions and open capabilities of the CRM platform;
Integrate CRM upstream and downstream systems, identify integration and architecture pain points, and design the best solution based on business and system best practices;
- Monitor and analyze product data, establish and observe indicators such as coverage, usage rate, ease of use, and satisfaction of each module, discover, analyze, and improve product usage pain points, and promote the continuous improvement of CRM platform functions and enhance user experience;
- Collaborate with production research and cooperation departments to conduct in-depth exploration of business departments in business analysis and diagnosis scenarios, carry out thematic analysis, provide decision-making and business support for product iteration, and explore optimization factors to continuously improve the "intelligence" of CRM products.
- Based on project requirements, propose technical solutions and ensure the successful implementation of solutions; in the project implementation, be able to formulate a project schedule according to the implementation documents and execute it; maintain communication with partners, internal and external customers.

Qualifications

Who we are looking for
- Excellent business understanding ability, able to reasonably abstract and split business logic, form and implement solutions.
- Proficient in at least one mainstream programming language, framework and related ecosystem for server-side (such as C/C++/PHP/Java/Golang, etc.);
- Possessing good communication, collaboration, problem-solving and analytical skills, able to communicate and collaborate across multiple departments and teams to solve complex problems;
- Sensitive to data, possess good logical thinking and data analysis skills, and be good at using data analysis to improve business;
- Experience with Salesforce/Dynamic365/hubspot/Klaviyo is preferred; experience with sales enablement/internal efficiency products is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at pdi.accommodations@tiktok.com

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