Desktop Support Technician

4 weeks ago

Paulsboro, United States AA2IT Full time

Configuration Tech Location: 1225 Forest Parkway, Paulsboro NJ

Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. Tests configured systems for appropriate functioning and troubleshoots for any errors found. Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets). Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III.Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures. Researches hardware and software literature to keep abreast on new product/service developments and announcements. Works with Lead Technicians on difficult to solve problems or configurations. Requires Entry level - 3 years experience

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