Police Emergency Communications Officer

3 weeks ago


Jacksonville, United States Duval County Public School Full time
Job Summary

Fast paced, highly technical work involving automated systems in the receipt, transmission and dispatch of emergency calls, information and messages and the dispatch of school police personnel and equipment. Work is learned through extensive training that consists of several phases of classroom and on-the-job training. Communicates with the public and First Responders and determines the effective course of action; adjusts quickly to changing situations while assessing time and sensitive information; performs several tasks at the same time and assigns appropriate priorities, signals, and codes to incoming calls for services while monitoring multiple radio frequencies, answering telephone calls, and viewing multiple computer/camera screens. Hours of operation are 24 hours a day, 365 days a year. Maintains frequent contact with the public, police and emergency service providers, and occasional contact with other federal, state, and local government agencies. This entrance level class lies below that of Police Emergency Communications Supervisor.

Essential Functions

1. Visually monitors computer screens and listens to audible alarm activations occurring within a system. Analyzes information received and takes appropriate action to resolve activations of the alarm system, which may include contacting police or fire personnel or school employees or administrators.

2. Operates a radio console and computer terminal in receiving and transmitting voice and/or data messages and in dispatching school police and after hour maintenance personnel and/or equipment in accordance with prescribed patterns and needs.

3. Records information regarding emergency services and maintains status of school police units and equipment by use of computer keyboard.

4. Maintains up-to-date status of all units within dispatch assignment.

5. Monitors radio frequencies as assigned in order to coordinate appropriate response.

6. Establishes, updates, maintains, and/or provides reports on security and fire alarm printouts; lists of personnel who have access to schools with alarm systems; chronological logbooks; and incident reports.

7. Notifies superiors, schools and alarm service regarding problems or repairs needed in a system.

8. Responds to questions and inquiries from employees regarding security and fire alarm problems and after hour emergencies.

9. Maintains information in the FCIC/NCIC data base.

10. Performs related duties as required.

Probation: One (1) year

Qualifications

Open Requirements: A one (1) year combination of education, training, and experience in a multi-task environment communicating directly with the general public, which includes prioritization of tasks, and quick decision making, preferably in a law enforcement work environment. Florida/National Crime Information Certification (FCIC/NCIC) and State of Florida Certification as a 911 Public Safety Telecommunicator are preferred. Requires the ability to work overtime with little or no notice, shift work, weekends, holidays, evenings, and nights. Hours of operation are 24 hours a day, 365 days a year.

Promotional Requirements: NA

Licensing: NA

Knowledge, Skills, and Abilities
  • Strong word processing, spreadsheet, and database skills
  • Knowledge of school police communications center operating procedures and equipment.
  • Knowledge of the DCPS school locations
  • Strong police emergency communications radio equipment operating skills
  • Strong two-way radio console (with headset) operating skills
  • Strong interpersonal skills in diplomacy, tact, and/or discretion
  • Strong computerized security and fire alarm systems monitoring and operating skills
  • Strong multi-tasking skills to simultaneously communicate, interpret communication, and enter data into a computer
  • Strong oral, written, and interpersonal communication skills
  • Ability to comprehend and apply law enforcement and public safety operation procedures
  • Ability to maintain an efficient and calm demeanor in handling adverse or stressful situations for an extended period of time in a high volume public safety work environment
  • Ability to detect alarms by sight and sound
  • Ability to identify security problems with the alarm systems and report such for service and repair in accordance with established policies and procedures
  • Ability to instruct other school personnel in alarm system procedures
  • Ability to prepare logs and reports and maintain accurate records
  • Ability to utilize telephone equipment associated with computerized security and fire alarm systems
  • Ability to maintain control of conversations under stressful situations and speak English rapidly, clearly and concisely
  • Ability to exercise judgment and initiative in dispatching emergency calls and other requests under time constraints
  • Ability to read computer screens for extended periods and to listen attentively under adverse conditions
  • Ability to learn and recall signals, codes and computer commands
  • Ability to comprehend data quickly, and make decisions quickly in accordance with procedures
  • Ability to read, understand, and apply job-related instructions, policies, procedures, and information
  • Ability, to give clear and understandable instructions and follow directions quickly
  • Ability to establish and maintain effective working relationships
  • Ability to touch type


  • Jacksonville, United States Duval County Public Schools Full time

    Job SummaryFast paced, highly technical work involving automated systems in the receipt, transmission and dispatch of emergency calls, information and messages and the dispatch of school police personnel and equipment. Work is learned through extensive training that consists of several phases of classroom and on-the-job training. Communicates with the public...


  • Jacksonville, United States University of North Florida Full time

    Job Title Police Communications OperatorPosition Number 338060Requisition Number B08812Position Type Support Staff Non ExemptClass Code 8412Time-limited through N/AType of Appointment Full-TimeFaculty Position Sub-Type N/ALength of Appointment N/AInternal Recruitment? NoWorking Hours Shift Work/VariesDepartment Campus PoliceOrganization Administration &...


  • Jacksonville, Florida, United States University of North Florida Full time

    Job Title Police Communications OperatorPosition Number 338060Requisition Number B08812Position Type Support Staff Non ExemptClass Code 8412Time-limited through N/AType of Appointment Full-TimeFaculty Position Sub-Type N/ALength of Appointment N/AInternal Recruitment? NoWorking Hours Shift Work/VariesDepartment Campus PoliceOrganization Administration &...

  • Senior Police Officer

    1 month ago


    Jacksonville, United States Veterans Health Administration Full time

    Summary This position will serve as a Senior Police Officer at the Jacksonville VA Health Care Center in Jacksonville, NC. The Police Officer will perform a full range of police duties by following and executing rules, regulations, or procedures covering law and rules enforcement, physical and personal security operations, patrol duties, control desk...


  • Jacksonville, United States Jacksonville Sheriff's Office Full time

    Posted Date 1/2/2024 Job Description Public Safety work involving police services in the investigation and enforcement of traffic laws and ordinances as related to automobile accidents and to assist in the protection of life and property on roadways. Work follows standard operating procedures; however, the employee has the latitude to determine what...


  • Jacksonville, United States NORA Full time

    Job DescriptionJob DescriptionThis presents a thrilling opportunity to make a positive impact on the organ transplant community, especially for individuals currently working non-traditional shifts and those who have retired.Are you a current or retired firefighter, paramedic, EMT, or police officer in search of a less stressful yet highly rewarding...

  • Security Officer

    5 days ago


    Jacksonville, United States GODLY SECURITY AGENCY Full time

    **About us** Godly Security Agency is a small business in Jacksonville, FL. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided **Job Summary**: Godly Security Agency B1100278 are seeking a dedicated Security Officer to join our team. The Security Officer will be responsible for maintaining...


  • Jacksonville, United States Jacksonville University Full time

    Position Title Campus Safety and Security Officer Department Campus Safety and Security Status Full Time/Non-Exempt Position Summary Patrols University grounds and buildings in order to provide a visible presence to deter crime; respond to all emergencies and routine calls for services in a timely manner and coordinate the police, fire and or medical...


  • Jacksonville, United States Allied Universal Security Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...


  • Jacksonville Beach, United States City of Jacksonville Beach Florida Full time

    AND PHYSICAL DEMANDS JOB SUMMARY - This position performs responsible technical work dispatching law enforcement, fire rescue, ocean rescue, and other personnel and equipment, usually in response to emergency situations; does related work as requir Communications, Public Safety, Officer, Communication, Dispatch, Computer, Business Services


  • Jacksonville, United States First Coast Security Full time

    Armed Security Officer - $18/hourFCS Security is looking for qualified, armed candidates!We offer: $18/HOUR, WEEKLY PAY, HEALTH, DENTAL, VISION BENEFITS, 401(K) and FREE UNIFORMS.Come start a career with FCS Security!QUALIFICATION/REQUIREMENTS:High school diploma or equivalentBe at least 21 years of ageHave a valid "G" security license with 2 years Armed...


  • Jacksonville, United States Jacksonville Sheriff Full time

    POLICE DISPATCHER Job LocationUS-FL-Jacksonville Requisition Number2022-1337 ## Job Description This is a fast-paced, highly technical work environment involving automated systems pertaining to law enforcement public safety communications. Work requires the ability to comprehend and apply law enforcement and public safety operation procedures, which is...


  • Jacksonville, United States Coastal Veterinary Emergency Clinic Full time

    Job DescriptionJob DescriptionCoastal Veterinary Emergency Clinic is comprised of a team of experienced veterinarians who have been helping save pets' lives in Jacksonville NC for over 31 years. We are open when everyone else is closed to ensure our clients and patients have quality care when they need it most. Our team is trained to be ready for all...


  • Jacksonville, United States Coastal Veterinary Emergency Clinic Full time

    Job DescriptionJob DescriptionCoastal Veterinary Emergency Clinic is comprised of a team of experienced veterinarians who have been helping save pets' lives in Jacksonville NC for over 31 years. We are open when everyone else is closed to ensure our clients and patients have quality care when they need it most. Our team is trained to be ready for all...

  • Office Manager

    5 days ago


    Jacksonville, United States HOATalent Full time

    Our client sets itself apart in the property management industry by focusing on Association Management, ensuring that each client receives dedicated and specialized attention. Unlike competitors that may spread their expertise thin by offering a range of services like leasing and real estate sales, they leverage over 30 years of experience by its property...


  • Jacksonville, United States Associa Full time

    The Licensed Community Association Manager is responsible for providing the overall supervision of assigned communities. The successful Community Association Manager effectively interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as onsite staff, Client Shared Service Center (CSSC) and...


  • Jacksonville, United States Mental Health Resource Center Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceHealth insurancePaid time offVision insuranceBenefits/PerksMedical, Dental, and Vision InsuranceLife InsuranceDisability Insurance403bPTOPaid HolidaysFlexible Spending AccountEmployee Assistance ProgramCompany OverviewMental Health Resource Center is a not-for-profit Florida corporation that provides a...

  • Community Manager

    5 days ago


    Jacksonville, United States RHP Properties Full time

    Job DescriptionJob DescriptionJob Description Who is RHP Properties? Headquartered in Farmington Hills, Michigan, RHP Properties (www.rhp.com) is the nation's largest private owner and operator of manufactured home communities. With more than 370 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable...


  • Jacksonville, United States HOATalent Full time

    First Coast Association Management sets itself apart in the property management industry by focusing on Association Management, ensuring that each client receives dedicated and specialized attention. Unlike competitors that may spread their expertise thin by offering a range of services like leasing and real estate sales, First Coast leverages over 30 years...


  • Jacksonville, United States HOATalent Full time

    First Coast Association Management sets itself apart in the property management industry by focusing on Association Management, ensuring that each client receives dedicated and specialized attention. Unlike competitors that may spread their expertise thin by offering a range of services like leasing and real estate sales, First Coast leverages over 30 years...