IT Field Technician/Help Desk

1 month ago

Dallas, United States Platinum Dermatology Partners Full time
Job Details

Job Location
Dallas Office - Dallas, TX

Position Type
Full Time

Description

  • Provide Tier I and 2 onsite IT support to all employees in Medical Office regional practice in the Dallas area. Travel to other locations in other regions will be required for projects.
  • Troubleshoot issues, via remote access tools, provide solutions and confirm there are no outages or system alerts, and if so, initiate escalation protocols and contact appropriate IT staff.
  • Provide onsite IT support for Newport Beach office and occasional onsite support of other locations in California.
  • Log issues in JIRA Help Desk software and update cases or escalate to senior IT members in a timely manner.
  • User Account Management for all computer systems and enterprise applications such as Office365 and Teams, NextGen EHR, EMA, Phreesia
  • Active Directory Account Management including New Hire/Terminations, Password resets, Modify permissions, access control.
  • Imaging laptops and desktop PCs Window 10 and managing inventory at Dallas Support office
  • Responsible for maintaining, troubleshooting, repairing, and replacing all laptops and PCs, desktop, and label printers, Ambir card scanners, VOIP phones, and equipment as needed.
  • Perform Ethernet cable and phone troubleshooting, punch downs, patch panel maintenance
  • Basic setup and troubleshooting of telephony systems and equipment including VoIP and PBX systems.
  • Document and maintain IT knowledge base

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