Donation Ambassador

Job Description

Job Description

POSITION DESCRIPTION

ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations
At Goodwill, safety is everyones job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS
Position Expectations
The Donation Ambassador acts as an attendant to all donors while collecting, sorting, and storing donations at their designated location until such time they are picked up and brought to their intended destination.

Responsibilities
Provides a high level of excellent customer service, promptly greets donors at their vehicles, is courteous and appreciative to all donors, and assists donors by carrying their donations from their vehicle to their assigned trailers.

Ensures the quality and cleanliness of the ADC site.

Protects all donations by handling them with the outmost care ensuring their safe storage and sorting them into the proper departments.

Ensures Donation Center opens on time, and that it stays open until the official time to close.

Declines donations from Donors in a diplomatic and professional manner per agency donation guidelines.

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