Technical Support Analyst

4 weeks ago

Nutley, United States Ambassador Resources Full time
ERP System / Tech Support Analyst
Full Time 80K to 100K
Nutley, NJ

Job Description:
We are seeking an experienced ERP Systems / Technical Support Analyst to join our team.

Key Responsibilities:
  • Developing, maintaining and troubleshooting computer systems and networks
  • Installing software, setting up local networks and configuring hardware
  • Identifying and resolving technical problems
  • Researching and evaluating new technologies
  • Providing help desk technical support
  • Developing security systems to safeguard computer networks and systems
  • Creating backup and recovery plans
  • Collaborate with teams to identify and evaluate requirements for new systems or system upgrades
  • Develop, install, configure, and maintain system applications and hardware
  • Identify and rectify system related problems
  • Administer user accounts and email addresses
  • Create support documents and update knowledge base materials


Qualifications:
  • Epicor ERP or Kinetic ERP
  • Microsoft SQL Server, SSRS
  • Minimum of 2-3 years of relevant experience
  • Windows, Office 365, Active Directory, DNS, DHCP, TCP/IP, LAN/WAN
  • Hardware troubleshooting exp
  • Customer service, problem-solving, technical aptitude, communication, and analytical skills
  • Bachelor's degree in Information Technology, Computer Science or a related field


If interested please send resume to Kevin.Shuster@ambassadorresources.com

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