Sr. Cloud Systems Engineer

3 weeks ago

Saratoga Springs, United States cb20 Inc Full time

**Candidates must live in the United States on the East Coast.

cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world's leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Summary

The Systems Engineer provides assistance in meeting cb20's business objectives in the pre-sales and post-sales support and servicing of connectivity and high-end systems products. Responsibilities largely include project technical execution and pre-sales solutioning, in addition but not limited to installation, service, ongoing support, problem resolution, and coordination with cb20's departments, divisions, and subsidiaries. Pre-sales support will include customer technical presentation, consultation, requirements gathering, design, etc.

Duties and Responsibilities

  • Installation, configuration, design, and support of advanced systems solutions through execution of scoped project work and tickets.
  • Provide high level technical assistance to internal and external clients.
  • As needed, provide training, consulting, or technical advice to customers and other personnel.
  • Positively influence customer satisfaction levels with cb20's provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.
  • Plan and direct own activities with minimal management supervision.
  • Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc
  • Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.
  • Provide guidance and technical leadership to cb20's Customer Support Center as needed.
  • Assist with the future development of cb20's CSP offerings around Microsoft cloud products.
  • Continuously progress technical knowledge through certifications and courses. Certifications will require studying on your own time. cb20 will typically pay for course materials and testing.
  • This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.
Focus Technologies and experience
  • 7+ years experience in the field
  • Expert engineering experience (not just administrative) in the following Microsoft technologies
    • Windows server (Domain controllers, dns, dhcp, print servers, file servers, terminal servers)
    • Office 365 - Exchange online email migrations
    • Intune

Defender for Email (Proficient in planning and execution in multi-hundred user environments)
    • AzureAD (Setup, hybrid deployment configuration and management)
    • AzureAD MFA - Policy configuration including conditional access policy
    • Intune (Design and deployment for MDM and basic security management)
  • Preferred:
    • Microsoft Defender for Endpoint (Design and deployment)
    • Vmware administrative experience
  • Basic networking experience (DNS, DHCP, VLANing, basic firewalling, switching, and wireless configuration skillset) - Preferably has Meraki experience.

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