Deskside Support

Key Responsibilities to include but are not limited to:
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
Setup and monitor high-priority executive meetings utilizing collaboration and AV services
Provide smart hands support for network and voice services
Provide recommendations regarding new technologies to better support all executives, and users
Perform regular walkthroughs to provide proactive support to high visible individuals
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming requests in a timely manner including occasional after-hours support.
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Present the facts transparently to promote collaborative solutions

Job Requirements:
Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)
5+ years' direct experience supporting C-Suite executives and other VIP staff
7+ years' experience in desktop hardware, operating systems, smartphones, and printers .
7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
A+ Certification or other similar Microsoft certifications a plus
Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills with a focus on executive level support
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity

Ability to research and test new technologies and solutions
Time management and organizational skills

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