IT Applications Analyst

2 weeks ago

Charlotte, United States Duke Energy Full time
More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary:

This is the second level of the IT Application Analyst classification hierarchy. Employees at this level solve more complex problems, in application areas of specialization, with general supervision. Incumbents are expected to develop advanced skills and the ability to work with greater independence. They effectively apply fundamental concepts and procedures to work that is fairly complex and varied.

Responsibilities & Duties:
  • In Support Role: Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Works with Senior level and above on responses for critical and high Incidents, System Disruption Events (SDEs), major events. Assists users and answers users questions.
  • Troubleshoots issues and implements fixes to assigned solutions. Is able to work effectively with less defined direction requiring greater judgment.
  • Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management and any other necessary audience. Is able to present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication.
  • Exhibits maturity, confidence and a proper level of assertiveness when needed. Effectively handles stress and frustration. Demonstrates the ability to absorb change and continue with positive results.
  • Works with vendors to implement and/or support (broke-fix, defects, maintenance, patches, upgrades, service packages) applications and solutions.
  • Utililzes waterfall and agile methodologies to develop and maintain applications. Works on projects as Subject Matter Experts (SMEs) and/or developers. Provide knowledge and expertise gained from past experience.
  • Coordinates and performs routine maintenance for emergency patches, service packs and upgrades (software) for assigned application/project. Involves working with operations/DBAs. Updates documentation of Atrium Discovery and Dependency Mapping (ADDM), Einstein, etc.
  • Utilizes appropriate Human Performance tools effectively in the course of activities, especially testing and implementation activities.
  • Works with Senior level and above to provide recommendations and assist in decision making on their assigned systems
  • Researches and analyzes new technology
  • Designs small modifications for solutions based on defined requirements.
  • Programs in required programming languages, database SQL, report writing, ETL, Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards. Leads specific design and code walk-thru as a presenter or reviewer.
  • Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes.
Basic/Required Qualifications:
  • Bachelors degree in Computer Science or other related degrees and two (2) or more years of work related experience; OR High School Diploma/GED and five (5) or more years of work related experience in lieu of a degree
Desired Qualifications:
  • Taking ownership of a resource such as an application, initiative or measure.
  • Experience with schema/database design, vendor management, root cause analysis, Enterprise Standards and Process Adherence
  • Two years coding/programming, trouble-shooting, problem-solving, logical design, SQL coding, Business Requirements analysis


Travel Requirements
5-15%

Relocation Assistance Provided (as applicable)
No

Represented/Union Position
No

Visa Sponsored Position
No

Posting Expiration Date
Sunday, May 5, 2024
All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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