Network FSO

4 weeks ago


Fort Washington, United States eTeam Full time
Roles & Responsibilities: -
  • Work with different types of Ethernet and fiber Cables.
    Follow cabling standards (TIA-568 standard) & fiber testing equipment.
  • Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (e.g. patch cables used to connect wall blocks, line interface units, etc.)
  • Tasks to be performed by FSO under onsite MACD'S are below.
  • Add/remove CSU/DSU
  • Add/remove out of band access devices/modems.
  • Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
  • Rogue device identification (tracing the cable from the switch to the end location)
  • Wiping configs
  • Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
  • Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
  • Provide support to network & security devices, un-racking, packing, installing, and shipping equipment to multiple locations.
  • Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
  • Perform RMA process.
  • Replacing network hardware
  • Label patch cords
  • Un-rack defective hardware
  • Install RMA hardware into the Rack.
  • Repatch copper and Fiber cables.
  • Upgrade the hardware with JJTS standard code / IOS.
  • Complete UAT testing
  • Ship back the old hardware
  • Replace or install new network hardware.
  • Need to work with tools they will need to use to perform FSO work.
  • Screwdriver
  • Laptop
  • Hotspot
  • Console Cable
  • SecureCRT or PUTTY software
  • Working knowledge of WebEx / Skype / Teams and AWS
  • Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices.
  • Perform wireless LAN survey for break-fix with proper equipment & training.
  • Local contact point for escalated / aged / outstanding incidents & iTASK.
  • Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc.)
  • Coordinate and manage communication with SDL, and Pharmaceutical Network Team (e.g. incident update)
  • Follow up and support on operation team open RITMs.
  • Support other initiatives like TLM, Capacity, Release, Problem management.
  • Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
  • Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc.) for Network CI as required.
  • Perform CSR / MACD / Project work as FSO.
Support Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training, and others

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