Customer Service Rep

4 weeks ago


Dallas, United States DaBella Full time
Description

When you join the DaBella Family, you'll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders. With a high value for development, we offer unlimited potential for financial and professional growth. We're one of the fastest-growing home improvement companies in the U.S. and we want to assure we provide excellent customer service both internally and externally.

Status: Full-Time M-F from 10:00 am to 7:00 pm

Compensation: $20.00 - $22.00 hourly

Our Ideal Candidate Will Bring:
  • High-level understanding of the critical need to deliver superior service
  • Ability to keep up with a fast-paced environment and maintain a positive attitude
  • Ability to learn multiple programs, research the issue, and articulate the solution
  • Excellent written and verbal communication skills
Overview:

The Customer Service Specialist is responsible for first-line customer service support and
ensuring customers' experience with DaBella is as good as possible. The CS Specialist handles
omni-channel customer service inquiries and then routes them to the proper person to resolve
any issues.

Essential Functions:
  • Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
  • Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
  • Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved promptly
  • Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement
Qualifications:
  • Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
  • Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
  • Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
  • A creative mind, with the ability to suggest improvements
Benefits:

Employees and their families are eligible to enroll in:
  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Company Sponsored Life Insurance
  • Supplemental Life Insurance
  • Long-term and short-term disability
  • Accident protection
  • Employee assistance program - access to counseling services and other tools to improve work/family/life balance
  • Pet Insurance for your furry family member
  • 401k plan
  • Additional Insurance Programs including:
    • UHC Rewards
    • Rally Health
    • One Pass Select (gym membership subscription)
Additional Perks:
    • VPTO (Volunteer paid time off) year-round incentives to give back to your local community
    • Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
    • Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
    • 80 hours of Paid Time Off annually with incremental increases
    • 6 paid holidays during a calendar year effective day one of employment


Hiring Immediately For more information, please visit DaBella.us

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