Team Lead Patient Services Specialist

4 weeks ago

Fort Mill, United States OrthoCarolina Full time

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization.

If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you

We are currently searching for a Lead Patient Services Specialist to join our team at our OrthoCarolina Fort Mill office location.

The Lead Patient Service Specialist (Lead PSS) will orient new non-clinical staff and assures that training and education needs of staff are met. This position will evaluate daily schedules to ensure staff relations and balanced workloads. The Lead PSS may assist the practice manager in the development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives and can assist management in the investigation and resolution of complaints and problems.

Other duties can include:

  • Coordinates departmental activities, work schedules and assignments of staff members.
  • In conjunction with the practice manager provides input and feedback regarding employee performance for employee performance appraisals.
  • Communicates with staff on an ongoing basis regarding department changes, and updates.
  • Works in conjunction with cashier to maintain the accuracy of charges.
  • Greets and registers patients. Verifies and review patient demographic and insurance information for accuracy, completeness, obtains patient signatures and scans patient insurance cards.
  • Enters data on any updates/changes in insurance information and demographics. Provides patients with HIPAA information and answers basic questions concerning their insurance.
A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:
  • Competitive salary package
  • Health, Dental, and Vision insurance
  • Health Savings Account
  • Life insurance
  • Short/Long term disability insurance
  • Tuition Reimbursement
  • Voluntary Home/Auto insurance
  • Voluntary Accident/Cancer insurance
  • Voluntary Legal Shield/Identity Theft
  • Health Advocate - Employee Benefit Resource
  • 401(k) retirement plan
  • Profit sharing plan


OrthoCarolina is one of the nation's leading independent academic orthopedics practices serving North and South Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.

OrthoCarolina. You. Improved.

Employee Type
Regular

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