IT Manager

2 weeks ago

Nashville, United States Virtual Full time


Responsibilities of the Director of Technology
  • Lead the swift digital transformation of the company.
    • Assess the company’s recruiting technology, processes, and procedures and recommend and manage the changes necessary to ensure the company is the leading high-end flexible legal talent company in the world and a model for combining EQ and IT.
    • Map current recruiting process and identify improvements in candidate experience, data integrity, and recruiter efficiency.
    • Enhance data quality in a database with tens of thousands of candidates.
    • Own Latitude’s applicant tracking system, including managing internal ticketing, vendor support requests and negotiations, bug fixes, automations, marketplace integrations, custom solutions, and enhancements to support organizational growth.
  • Assess and map current platform ecosystem and identify areas for upgrades to improve security, data integrity, and process efficiency.
  • Manage technology vendors, developers, and agencies to expeditiously execute technology and process improvement strategies for the organization.
  • Establish and report key performance indicators to monitor effectiveness and impact of technology and process improvements.
  • Manage and enhance custom job board to improve user experience and application conversion rates; oversee integrations with external job boards.
  • Oversee the contract management system and integrations with related platforms.
  • Administer essential communications systems for a remote organization, including email, phone, virtual meeting, messaging, and document management platforms.
  • Create and implement a domain and DNS management strategy.
  • Partner with marketing department for website, marketing technology, and related vendor management.
  • Support each regional office/market leader by assessing technology and training needs for improved efficiency and effectiveness.
  • Write and regularly update cybersecurity and disaster recovery plans and platform SOPs, train staff and vendors on related procedures.
  • Deliver exemplary customer service with each interaction with internal staff and external vendors, including using highly developed listening skills and the ability to uncover problems and opportunities through communications with platform end users.
  • Manage and prioritize multiple technology and process improvement projects simultaneously.
  • Remain knowledgeable about current best practices and technological advancements within the staffing industry.


Qualifications of the Director of Technology
  • 2-5 years of IT management experience.
  • Staffing / Recruiting technology experience is a plus but not required.
    • In-depth experience selecting, implementing, supporting, and enhancing industry-leading applicant tracking and contract management systems and improving candidate and client experience.
    • Prior experience in a large national or global staffing or flexible talent company is a plus.
    • Prior experience in a professional services staffing company is a plus.
  • Experience managing large databases and implementing data hygiene best practices.
  • Demonstrated competence in ensuring cybersecurity and data privacy best practices and requirements are achieved.
  • Track record of strong internal customer service delivery and support with experience consulting and influencing across the organization.
  • Track record of successful enterprise-wide technology platform implementation projects.
  • Highly developed project management skillset, with ability to reprioritize in a fast-paced, growing organization - project management certification a plus.
  • Outstanding attention to detail and organizational skills.
  • Proven ability to meet timelines and operate within budgets.

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