Guest Service Agent

2 weeks ago

Richmond, United States HRI DEVELOPMENT Full time
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

JOB DUTIES
• Arrive at scheduled start time in appropriate uniform and ready for work.
• Provide prompt service and actively seek opportunities to drive Guest satisfaction.
• Ensure the team is kept fully aware of any relevant feedback from either the Guests or other departments.
• Manage, resolve or escalate any and all Guest issues quickly and efficiently; follow-up as needed to ensure guest satisfaction.
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule.
• Watch for safety hazards and report them immediately to your Supervisor/Manager.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within time frame allotted.
• Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed or assigned.
• Support environmental commitments by acquiring the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry

MINIMUM REQUIREMENTS
• Minimum 18 years of age
• US work authorization required
• Must meet grooming standards
• Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
• Minimum six (6) months cash handling experience required
• Able to demonstrate high energy and a passion to serve
• Able to work with little or no supervision
• Able to work as part of a team
• Possesses strong attention to detail
• Able to effectively communicate in English, in both written and verbal form
• Able to stand on your feet for extended periods of time
• Willingness to work varied shifts, including weekends and holidays

**This is a full-time position. Shifts will rotate between 7AM-3:30PM, 9AM-5:30PM, 11AM-7:30PM, & 3PM-11:30PM. Both weekend & weekday availability are required.**

Competitive Benefits Package includes: 401(k), 401(k) matching, Medical, Dental & Vision Insurance, Company Paid Life & ADD Insurance, Voluntary Life & ADD Insurance, Ancillary Options, Pet Insurance, Direct Deposit, Flexible Spending Accounts, and Health Savings Account. You will also enjoy benefits like hotel & other discounts, paid time off, tuition reimbursement, an employee assistance program, etc.

EOE/M/F/V/D

  • Guest Service Agent AM and PM shift

    7 days ago

    Richmond, VA, United States Hyatt Chester Full time

    We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel’s continuing effort to deliver...

  • Guest Service Representative

    5 days ago

    Richmond, United States Doubletree Koger Center Full time

    The DoubleTree by Hilton Midlothian is seeking Guest Service Agents! Full or Part time availability Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more!Full time positions offer full medical, dental, vision and more insurance benefits. DUTIES AND RESPONSIBILITIES: •Consistent and dependable attendance...

  • Front Desk Agent

    2 weeks ago

    Richmond, United States Aimbridge Hospitality Full time

    $15.00/ HR - PM Shift 3:00 pm-11:00 pm (Weekend Availability a Must)Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of the Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Guest Experience Specialist>

    4 days ago

    Richmond, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 6400 West Broad Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a...

  • Front Desk Agent

    1 month ago

    Richmond, United States The Jefferson Hotel Richmond Full time

    Job DescriptionJob DescriptionMUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 7am-11pm. This is a full-time position requiring open availability. We are looking for a reliable Front Desk Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive...

  • Guest Lead>

    1 week ago

    Richmond, United States Altar'd State Full time

    Altar'd State - SOSJ4717 [Front Desk Agent / Concierge] As a Guest Lead at Altar'd State, you'll: Lead and support management by directing activities required to achieve all store goals; Ensure attainment of sales and inventory shortage goals; Implement merchandise presentation, restocking and recovery to maximize productivity; Consistently meet or exceed...

  • Guest Services Supervisor

    4 days ago

    Richmond, United States Doubletree Koger Center Full time

    DoubleTree by Hilton Richmond Midlothian is seeking a full time Guest Services Supervisor! Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more! Full time positions offer full medical, dental, vision and more insurance benefits.     Job...

  • Guest Services Supervisor

    4 days ago

    Richmond, United States Doubletree Koger Center Full time

    DoubleTree by Hilton Richmond Midlothian is seeking a full time Guest Services Supervisor!Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more!Full time positions offer full medical, dental, vision and more insurance benefits.   Job Summary:                              To...

  • Guest Services Supervisor

    4 days ago

    Richmond, United States Doubletree Koger Center Full time

    Job DescriptionDoubleTree by Hilton Richmond Midlothian is seeking a full time Guest Services Supervisor!Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more!Full time positions offer full medical, dental, vision and more insurance benefits.   Job...

  • Guest Services Rep Part

    3 weeks ago

    Richmond, United States Extended Stay America Full time

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checkin Guest Service, Part Time, Guest, Reservations, Associate, Retail

  • PM Front Desk Agent

    2 weeks ago

    Richmond, United States Embassy Suites Full time

    The Embassy Suites by Hilton Richmond is seeking a PT or FT evening Front Desk Agent Primary hours would be from 3pm-11pm and must have weekend availability. Starting at $15/hr Hilton travel benefits! Full time employees are eligible for insurance benefits and PTO after 90 days. DUTIES AND RESPONSIBILITIES: • Consistent and dependable attendance...

  • PM Front Desk Agent

    5 days ago

    Richmond, United States Embassy Suites Full time

    The Embassy Suites by Hilton Richmond is seeking a PT or FT evening Front Desk Agent Primary hours would be from 3pm-11pm and must have weekend availability. Starting at $15/hr Hilton travel benefits! Full time employees are eligible for insurance benefits and PTO after 90 days. DUTIES AND RESPONSIBILITIES: • Consistent and dependable attendance...

  • Front Desk Agent

    2 weeks ago

    Richmond, United States White Lodging Full time

    Summary:At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self...

  • Part-Time Front Desk Agent

    2 weeks ago

    Richmond, United States The Westin Richmond Full time

    The Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent. Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a...

  • Part-Time Front Desk Agent

    2 weeks ago

    Richmond, United States The Westin Richmond Full time

    The Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent.Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a positive...

  • Part-Time Front Desk Agent

    5 days ago

    Richmond, United States The Westin Richmond Full time

    The Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent. Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a...

  • Part-Time Front Desk Agent

    5 days ago

    Richmond, United States The Westin Richmond Full time

    The Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent. Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a...

  • Front Desk Agent- Full Time

    7 days ago

    Richmond, United States The Westin Richmond Full time

    Job DescriptionJob DescriptionThe Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent.Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing,...

  • Part-Time Front Desk Agent

    3 weeks ago

    Richmond, United States The Westin Richmond Full time

    Job DescriptionJob DescriptionThe Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent.Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing,...

  • Guest Services Supervisor

    3 days ago

    Richmond, VA, United States Doubletree Koger Center Full time

    DoubleTree by Hilton Richmond Midlothian is seeking a full time Guest Services Supervisor! Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more! Full time positions offer full medical, dental, vision and more insurance benefits.   Job Summary:   To manage all facets of the Front Desk ensuring high levels...