Patient Access Representative

4 weeks ago

Kent, United States Crystal Clinic Full time
Description

Position Summary

The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC services. Will perform call center scheduling, arrival desk, and / or departure activities throughout multiple locations for the Crystal Clinic. Verifies insurance eligibility for upcoming patient appointments.

Essential Job Functions/Accountabilities

Registers patients in an accurate, efficient, and professional manner to insure integrity of patient data in Cerner and Centricity systems; Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and patient Rights and Responsibilities and Notice of Privacy Practices; Follows check-in procedures consistently for all patients ensuring that all forms are collected, completed, signed, and scanned into systems; Verifies insurance eligibility for upcoming patient appointments using, eligibility system; Collects referring physician demographic information for communication and follow-up; Performs visit preparation, appointment reminders, records and tracks no-show patients, and other point of service activities as assigned. Handles a wide variety of patient inquiries (on the phone or in person) regarding appointments and services to ensure that patients can access CCOC services with minimal hassle or delay; Answers the telephone in a pleasant and courteous manner within three rings, identifying self, organization, location / department.

Identifies co-payments / out-of-pocket expenses, advises patients regarding the need for payments at / or prior to the time of service; Identifies patients in need of financial counseling to collect payments by following CCOC policies and guidelines; Facilitates the cash collection, as needed, for services rendered and ensures payments received are balanced and batched correctly according to CCOC policy.

Schedules appointments (for assigned service line) accurately by following specialty and physician specific guidelines and/or routes the patients to the appropriate area for further follow-up/ scheduling; Processes internet appointment requests and responds to patient according to departmental policy; Ensures same day add-on appointments are communicated to appropriate department personnel and authorization is obtained; Schedules all follow-up appointments or procedures using Electronic Medical Record (EMR) systems and provides proper patient instructions.

Collects referring physician demographic information for communication and follow-up; Performs visit preparation, appointment reminders, records and tracks no-show patients, and other point of service activities as assigned; Communicates with physician's office when prior authorization / pre-certification are required and not yet on file in systems. Escalates to Patient Access leadership and provides detailed timeline of events as needed.

Communicates to nursing, physicians, technicians, secretaries, and supervisors regarding issues relating to patient wait times, late arrivals, or other delays. Recruits, registers, and trains patients on how to use Patient Portal systems.

Provides back-up coverage and assists in daily office routine when needed in other areas.

Maintains confidentiality of sensitive information including, but not limited to, patient records, charts, hospital documents and employee information without exception, according to HIPAA guidelines.

Maintains up-to-date knowledge of computer systems, insurance / government regulations and Patient Access policies/ procedures used within CCOC.

All other duties not specifically assigned.

Position Requirements

Education: College degree or progress towards degree preferred.

Experience: One (1) to Three (3) years of demonstrated experience in healthcare field or healthcare profession preferred; or minimum 2 years Customer Service required. Use of EMR systems preferred. Must be efficient in one area, scheduling or registration.

Technical Skills: N/A

Certifications/Licenses/Registrations: N/A

Requirements

Schedule: Monday-Friday; 8AM-5PM

Status: Full-Time 40 hours per week

  • AccessPT - Physical Therapist in Kent

    1 week ago

    Kent, United States ACCESS PT Full time

    Sign on bonus for a limited time!! Join the ACCESS PT family in our Kent, CT facility today! You will thrive in your career as a Full-Time Physical Therapist with ACCESS PT while having the opportunity to treat one-to-one patient care. The Kent facility is a growing clinic with community relationships and a strong team. You can expect to treat a variety...

  • AccessPT - Physical Therapist in Kent

    11 hours ago

    Kent, United States ACCESS PT Full time

    Sign on bonus for a limited time!! Join the ACCESS PT family in our Kent, CT facility today! You will thrive in your career as a Full-Time Physical Therapist with ACCESS PT while having the opportunity to treat one-to-one patient care. The Kent facility is a growing clinic with community relationships and a strong team. You can expect to treat a variety...

  • Customer Service Representative

    2 weeks ago

    Kent, United States Raleigh America Full time

    **Customer Service Representative** at Alta Cycling Group Kent, WA Alta Cycling Group is a premier cycling company offering mid-range to upper level bicycles, bicycle parts, and accessories in North America. Some of our brands include Diamondback, Redline, and iZip. Alta is committed to constant innovation, cutting edge technology and providing the best...

  • Patient Service Rep.

    2 weeks ago

    Kent, United States Olympic Sports & Spine Full time

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who...

  • Patient Service Rep.

    2 weeks ago

    Kent, United States Olympic Sports & Spine Full time

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who...

  • Patient Service Rep.

    1 month ago

    Kent, United States Olympic Sports & Spine Full time

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who...

  • Member Services Representative

    1 week ago

    Kent, United States Planet Fitness - The Core Group Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. *Preferred hours weekend opener 6:30AM-2:30PM*Essential Duties and ResponsibilitiesGreet members, prospective...

  • Member Services Representative

    15 hours ago

    Kent, United States Planet Fitness - The Core Group Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. *Preferred hours weekend opener 6:30AM-2:30PM*Essential Duties and ResponsibilitiesGreet members, prospective...

  • Patient Service Rep.

    3 weeks ago

    Kent, WA, United States Olympic Sports & Spine Full time

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who...

  • Member Services Representative

    18 hours ago

    Kent, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. *Preferred hours weekend opener 6:30AM-2:30PM*Essential Duties and Responsibilities Greet members, prospective members and guests, providing...

  • Health Educator I or II

    2 weeks ago

    Kent, United States SeaMar Community Health Centers Full time

    Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without...

  • Health Educator I or II

    4 hours ago

    Kent, United States SeaMar Community Health Centers Full time

    Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without...

  • Bilingual Customer Service Representative

    2 weeks ago

    Kent, United States Insight Global Full time

    A client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional responses. Respond promptly to email correspondence, maintaining a high level of service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Kent, United States Insight Global Full time

    A client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional responses. Respond promptly to email correspondence, maintaining a high level of service...

  • Health Educator I or II

    2 weeks ago

    Kent, United States Sea Mar Community Health Centers Full time

    Job DescriptionJob DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly...

  • Field Associate Property Showings Evaluations

    1 week ago

    Kent, United States Doorstead Full time

    IS THIS ROLE RIGHT FOR ME? Must be based in or around the Seattle area. The Field Associate role encompasses two primary functions: Showings and Property Evaluations. This is a contracted hourly position that is suited for those with a background in real estate showings, property management, home evaluations, or appraisals. As a Field Associate representing...

  • Senior Accountant

    5 days ago

    Kent, United States Vaco Full time

    Vaco is hiring for a Dire Hire SeniorAccountantfor a growing accounting team located in Kent OH. This role will be fully on-site. Responsibilities Oversee and manage all aspects of the company's financial accounting processes, ensuring accuracy and compliance with regulatory standards. Handle financial reporting tasks, including preparation of monthly,...

  • Front Desk Receptionist

    5 days ago

    Kent, United States Family Community Services Full time

    Job Type Full-time, Part-time Description PATIENT NAVIGATORSUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts,...

  • Front Desk Receptionist

    17 hours ago

    Kent, United States 194660 Axess Family Services Full time

    Job DescriptionJob DescriptionDescription:PATIENT NAVIGATORSUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts,...

  • Merchandiser (Union) - Seasonal

    1 week ago

    Kent, United States Swire Coca-Cola Full time

    Responsibilities : Restock displays, sections, racks, coolers and shelves in an aligned manner Build displays and other promotional items throughout the assigned store Maintain backrooms by organizing and consolidating back stock in a safely accessible way  Set aside and store in backroom any product unfit for sale Operate powered equipment (ex:...