Retail Support Center Specialist

Found in: Lensa US P 2 C2 - 2 weeks ago

Atlanta, United States Ameris Bank Full time

** Retail Support Center Specialist**

**Job Category****:** Branch Banking **Requisition Number****:** RETAI003282 Showing 1 location **Job Details**

**Description**

Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find new answers. This means cutting red tape, empowering our people to make decisions at the local level and creating clear paths and easy touchpoints. We represent energy and passion, a steady strength that is bold and assertive, creativity in thinking and problem solving, a scrappy determination and nimble approach to getting things done, a good natured, genuine and approachable way of serving each other and our customers. We look forward to the future, and what this means for you, if you join our team.

* Provide guidance and support to branch management and personnel via phone, email and Retail Support Request site in a timely, accurate and professional manner.

* Resolving complicated customer or account issues.

* Reviewing and approving Power of Attorney documents and other legal documents related to deposit account customers to ensure compliance with bank policy and minimize risk.

* Monitor regulatory and procedural compliance.

* Coordinate currency needs of branches by ordering, tracking and monitoring currency.

* Conduct reviews of deposit account charge-offs to ensure all applicable documentation is collected and tracked.

* Monitor and ensure smooth operations within the branches from the standpoint of customer relations, security, risk and operations through regulatory and procedural compliance.

* Share in responsibility of handling wires, overdrafts and Regulation CC decisions, when needed.

* Responsible for gather and reporting necessary exam and audit material.

* Assist with updating and communicating branch policy and procedures.

* Perform Branch Operations Reviews, as assigned.

* Correspond and communicate with vendors, peers and internal partners in a professional manner.

* Ensure branch completion of correcting CIP exceptions and due diligence requests.

* Prepare reports as necessary.

* Identify training needs based on incoming requests and calls.

* Facilitate Webex meetings and in person training, when necessary.

* Identify and recommend opportunities for process improvement to optimize efficiency and customer experience.

* Complete special projects. as assigned.

* Overnight travel may be required.

* Saturday availability required.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

Bachelors or better in Finance or related field.

**Experience**

**Preferred**

4 years of banking experience Leadership experience preferred. Should be comfortable coaching fellow colleagues and maintaining composer in the event there is an emergency situation.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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