Service Advisor
4 weeks ago
Job Summary: The Service Advisor is the on-going point of contact for all customer related questions, vehicle repairs and recommended vehicle services. ESSENTIAL JOB FUNCTIONS: Diagnose vehicle concerns in the field via phone / e-mail correspondence and provide repair solutions Coordinate offsite vehicle repairs Process subcontractor Repair Orders and submit to Accounts for payment Maintain the Vehicle History Database Generate monthly Customer Contact Reports and submit to Senior Management Primary Point of Contact for vehicle-related warranty and maintenance concerns Conduct customer training, facility tours and new vehicle orientation during the inspection and acceptance phases of procurement Primary Point of Contact for all Technical Support and Customer Relations aspects of Lenco vehicles after sale Create and maintain Vehicle Operations Manuals Support the research of products and equipment for custom installations, as required Assist Sales and Engineering Department with customer prebuild conferences and product integration, as required Conduct out-of-service maintenance checks on vehicles, as required Provide Technician Training for companies servicing Lenco products in the field Compile Maintenance Schedules and Spare Parts Lists for potential future procurements Interface with current customer base regarding installation of Lenco supplied parts and accessories Evaluate data for trends and alert Engineering as needed. Assist with potential repair solutions Create Sales Orders to facilitate warranty parts shipments Coordinate with vendors to facilitate vendor warranty parts replacement pertaining to specific vehicle options ADDITIONAL JOB FUNCTIONS: Represent Lenco at industry trade shows and platform demonstrations as required INTERACTION WITH: Lenco Customers Sales Department Engineering Department Parts Sales Department Production All levels of Management EXPERIENCE: Automotive experience Customer service experience EDUCATION: Associates degree in a technical discipline or 5+ years in a related field CERTIFICATIONS: Valid driver\'s license required ASE certification a plus OEM certification a plus KNOWLEDGE, SKILLS & ABILITIES: Excellent listening skills Ability to follow directions Ability to maintain focus Meet deadlines Basic math skills required (add, subtract, divide and multiply) Ability to read and write Ability to take and understand measurements Ability to read and understand technical documents and wiring diagrams Follow safety and materials policies and procedures Strong attention to detail PHYSICAL DEMANDS: Must be able to pass physical exam Ability to lift a minimum of 70 lbs. Ability to exert maximum force to pull and carry objects Must be able to climb into, onto and under vehicles Extended periods of sitting, standing, bending, squatting, and kneeling Vision a minimum 20/40 with or without corrective lenses Good hearing SAFETY REQUIREMENTS: Lenco Industries supports and complies with all Federal and State Safety, Health and Environmental (SHE) requirements. All employees are required to comply with and participate in all Lenco Industries\' SHE programs. Safety is everyone\'s responsibility. Working safely is a precondition of employment. WORK ENVIRONMENT: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Automotive Service Advisor
5 days ago
Pittsfield, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full timeAtlantic Coast Enterprises in Pittsfield, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a culture...
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Automotive Service Advisor
4 days ago
Pittsfield, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full timeJob DescriptionJob DescriptionAtlantic Coast Enterprises in Pittsfield, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented?...
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Express Advisor
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Pittsfield, United States Haddad Toyota Full timeExcellent entry level position with room for advancement The Haddad Automotive Group is looking for an Express Automotive Service Advisor. The Service Advisor is responsible for scheduling the repair work for the shop, writing the work orders for the shop, preparing estimates for repair work, explaining the maintenance requirements to the customers and...
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Private Client Relationship Manager
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Private Client Relationship Manager
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Bilingual Youth Support Specialist
7 days ago
Pittsfield, United States Merraine Group, Inc. Full timeBe A Hero Every Day!Are you ready for a professional adventure that’s both fulfilling and enjoyable? Do you want to do rewarding work that’s more than just a job?As a Youth Care Worker, you’ll make meaningful connections with incredible kids every day! You’ll become a mentor and trusted advisor to refugee teens taking the next steps in their American...
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Chief Financial Officer
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Chief Financial Officer
1 month ago
Pittsfield, MA, United States Massachusetts Nonprofit Network Full timeThe Chief Financial Officer (CFO) will provide strategic, financial, and operational leadership across the museum, ensuring proper financial accounting, internal controls, safe and compliant facility operations, and successful customer service in the visitor experience. Reporting to the Executive Director, the CFO will serve as a thought leader and trusted...
