Systems Analyst

Job DescriptionJob Description

Systems Analyst Professional

BenefitElect is looking for a Systems Analyst Professional to join a fun, fast, nimble, growing company that has a fantastic culture and is a leading solution provider in Benefits Administration software.

We are looking for innovative, optimistic, curiously intelligent, ethical candidates who are excited to go beyond individual success and contribute to the team, constant improvement of best practices, processes, and methodologies as well as the quality of our customer’s experience.

The Systems Analyst Professional plays an essential role in ensuring that complex projects are delivered on time and within budget. They support client implementations, requests, issue resolution, annual renewal and must be detailed oriented and possess a unique mix of hands-on execution, excellent verbal and written communication skills, solution focused, and drive to champion value with BenefitElect clients.

Responsibilities:

• Support the discovery, design, and implementation of BenefitElect SaaS solutions for clients.
• Complete requirements analysis, ensuring that documentation is complete, concise, clear, and understandable.
• Analyze benefit product and plan structure, rates, and rule specifications to design client-focused solutions.
• Through a proficient, in-depth knowledge of system functionality and features, configure BenefitElect to meet client needs for accurate benefit enrollment and management.
• Drive client transition from implementation to the on-going use of BenefitElect through training, testing, and constant communication.
• Work effectively with all members of the BenefitElect organization to address and resolve client issues expeditiously.
• Address challenges quickly and effectively for prompt issue resolution
• Explain technical details in a plain, clear, and simple manner.

Skillset Required:

• Must be resourceful, versatile, and willing to take ownership and accountability.
• Strong attention to detail, quality-driven, and skilled problem solver
• Ability to effectively manage multiple competing priorities, meet aggressive deadlines, identify opportunities, and drive to outcomes with minimal supervision.
• Ability to lead presentations, facilitate discussions, and advocate current ideas with executives.
• Excellent written and verbal communication skills
• Quality focused with a drive to make a positive difference.
• Experience creating best practices and processes.
• Team player (with multiple teams).
• Values a career over a job.

Experience and Education:

• Bachelor's Degree in business administration or related field of study, or 3-5 years of relevant work experience in Client Services, SaaS support, System setup and support, or Enterprise Software participating in and leading large, complex projects within a SaaS environment.
• Use of Microsoft Office suite, including MS Excel at an intermediate to expert level to troubleshoot data issues.
• Experience with payroll/benefit solutions, HRIS, insurance, HR, and/or employee health insurance is a plus.
• Microsoft SQL Server Management Studio experience is a plus.
• Experience with Adobe Acrobat or NitroPro in PDF form creation is a plus.

About BenefitElect, Bend, Oregon:

Our employees are the heart of our company. We are proud of our team and the success we have achieved together. We know that to produce high-quality results for our clients, we need to ensure our employees have the support and resources they need to be their best selves. This desire to support our employees leads us to provide a creative, fun, and rewarding work environment and culture with the following benefits:

• Comprehensive health and wellness package, dental, vision, life insurance, disability insurance
• Generous PTO policy
• 401(k) with employer match
• Competitive compensation
• Training and education
• Team-building events

We are always looking for smart, talented additions to our staff who want to join a team of like-minded individuals. We value team players who are Kind, Supporting, Team Oriented, Optimistic, have a Strong Work Ethic, are Curious, Intelligent, Empathetic, Self-Aware and have Integrity. 

Company DescriptionBenefitElect, Inc. (est. 2014) is company specializing in software-as-a-service benefits administration technology. Headquartered in Bend, Oregon with a satellite office in San Diego, California. Currently, BenefitElect employs a staff of 25 with exciting growth plans and opportunity.Company DescriptionBenefitElect, Inc. (est. 2014) is company specializing in software-as-a-service benefits administration technology. Headquartered in Bend, Oregon with a satellite office in San Diego, California. Currently, BenefitElect employs a staff of 25 with exciting growth plans and opportunity.