Account Supervisor
2 weeks ago
The Account Supervisor, Client Partnership is responsible for client success and growth for key agency account(s). The Account Supervisor is responsible for the partnership between Ansira and the client(s) they manage, working closely with their Client Engagement team who are responsible for the existing scope/account planning and delivery for the client(s). This person reports to the Account Director or Sr. Director. What you will do:
Responsible for achieving revenue goals for accounts and
coordinating opportunity activities/initiatives
Accountable
for
identifying
and managing the sales
cycle
for
growth
opportunities
across
accounts
Responsible for
managing
account
forecasting, scoping
/billing and revenue recognition.
U
nderstanding of the client's business, their
context within the industry and competitive position
,
and how
Ansira's work has an impact
Responsible for identifying, documenting and evangelizing
client goals
across the team
in order to
ensure all efforts are in support of the goals
Responsible for reporting how agency work meets and exceeds goals
and is a participant in internal and external ideation and brainstorming sessions
U
nderstanding of delivery across agency
competencies
. Leverages this knowledge to build and fit into a client's digital transformation agenda
Collaborates with the Client Engagement
team to identify and
escalat
e
red flags for current projects and ongoing work to the
CP leadership team
.
Assists with gathering information for marketing proposals and other decks presented internally and externally
Assist
with
billing procedures
and tracking
any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts
.
Responsible for scheduling client
meetings
which includes the following: confirming availability with all parties;
providing the necessary files
, details, and agenda beforehand.
Takes comprehensive notes during each meeting and provides
timely
recaps with action
items
Assists
with gathering business and project
requirements for each
project or
program
Owns, d
evelops
,
and updates
project briefs for new projects
Responsible for
gathering assets and feedback from both clients and key stakeholders and sharing the informati
on with the internal team
Responsible for managing the organization of multiple repository systems that hold valuable documentation and assets as it pertains to the clients supported (i.e.,
SharePoint)
Proactively follows up with clients on
key milestones and deadlines
Communicates effectively with the Client to
maintain
a clear understanding of Client priorities
to
help manage and guide internal teams accordingly
Conduct weekly/bi-weekly status with the client
Escalate all red flags for current projects and on-going work to Client Partnership lead and SMEs and develop and lead the plan for resolution.
Background and Experience:
Bachelor's or Advanced degree
in Marketing or related field
5+
years
in a
n
agency account management
role
A "
proactive action taker
", comfortable speaking with clients and industry leaders
Proven track record in
cultivating
client relationships
Track record
of
supporting
client growth and
new business
Strong
client-facing and presentation skills
Strong written and verbal communications skills
Ability to demonstrate problem-solving skills,
advanced critical thinking,
ability to multi-task, attention to detail, and organized
Solid organizational skills, including multitasking and time-management
Fast-paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required; Solution oriented and resolution focused
Ability to interface and collaborate with all levels of management, fellow team members, and all internal clients with a high degree of
professionalism
Strong
Microsoft Office
skills
(Excel, Word, Outlook, PowerPoint
)
This person will need to work Eastern Time Zone hours
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