Dispatcher-Reno

4 weeks ago

Reno, United States MTM Full time

Job Description

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

This position is located at our Reno, NV office.

Why make the move to MTM Transit?

  • $17.42 per hour
  • Affordable benefits including Medical, Dental and Vision
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Short term and Long term disability
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Leadership Mentoring Opportunities
What will your job look like:
  • Assist with all phone call information and dispatching of rides
  • Organize and route trips based on schedule and location to ensure optimal performance
  • Provide assistance to drivers for directions to destinations
  • Assist drivers and transportation providers with problems or issues relating to scheduling
  • Establish and maintain effective communication with transportation providers
  • Report and record all incidents to the applicable manager
  • Document and report provider no shows or on-time-performance issues
  • Inform transportation providers of their next-days trips and any new trips that occur
  • Monitor radio, telephones and on-road provision of service for quality
  • Record time of departure, destination, and expected time of return
  • Provide feedback on drivers' performance
All you need is:
  • High school diploma or G.E.D. equivalent
  • 2+ years in transportation routing, dispatching, and scheduling expertise preferred
  • 1 year experience working with the applicable transit scheduling system preferred
  • Knowledge of GPS and GIS systems preferred
Even better if you have:
  • Excellent communication and interpersonal skills
  • Good organizational skills with attention to timeliness and details
  • Ability to work flexible hours as required
  • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
  • Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  • Ability to maintain high level of confidentiality


Hourly Rate: $17.42

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