Lead Rental Specialist

Job Description

Job Description

Company Overview:
In 1992, EagleRider pioneered the Harley-Davidson motorcycle rental concept and the guided motorcycle tour business. Today, we are the world's largest motorcycle tourism company specializing in rentals of Motorcycles, ATVs, Dirt Bikes and Scooters. EagleRider understands the needs of motorcycle enthusiasts and adventure travelers; we offer a huge selection of perfectly maintained Harley, Honda, Triumph, Kawasaki, and BMW motorcycles and allow one-way rentals or guided tours between franchise rentals facilities located in the most desirable tourist destinations in the world.

Position Summary :

We are looking for a Lead Rental Specialist who is passionate about motorcycles and motorcycle travel. This person will be responsible for offering customer service and retail assistance. They will be the first point of contact for walk in customers.

Duties and Responsibilities:
Pay attention to retail operations, recommending improved courses of action where necessary
Provide management with weekly updates on the status of the location
Effectively communicate with leadership on a regular and as needed basis for business updates, consistency and more
Assure the timeliness of our execution for VIP specialists
Ensure each customer experience meets expectations and close gaps as needed
Use company approved sales techniques when determining customer needs
Offer optional products to meet customer wants and needs
Prepare all outbound rentals and return documents accurately and completely
Qualify each customer using our company rental requirement guidelines
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Prepare the Rental Agreement Folder with all required information.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
Review all charges at the time of vehicle return
Answer the phones to assist customers in a friendly, helpful, and prompt manner
Assist customers by effectively resolving all customer service issues
Assist and coordinate customers within the queue to minimize any wait time
Perform other related duties as assigned.

Required Skills:
3-5 years of sales experience
Experience in other dealership or rental departments is a plus
Must have strong leadership and organizational skills
Must possess strong communication skills to deal with customers, and employees
Knowledge of reservation systems, Excel, Word, and other software programs.
Attention to detail and accuracy of work, organized
Valid M1 class driving license

We offer a competitive benefits package, great work environment, and additional perks. Applicants must pass drug and background screening to qualify.

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.

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