Technology Success Consultant
4 weeks ago
Our great client in San Francisco, CA has an immediate opening for a Technology Success Consultant.
We'll need someone who can support technology and drive adoption of our technology and run training classes.
Specifically, you will be responsible for:
- Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated.
- Managing proprietary software changes and the introduction of new and highly complex technologies
- Full desktop support including diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
- The resolution of all field computer associated problems.
- Leveraging a ticketing system to manage workflow.
- Working occasionally with vendors; tracking service agreements
- Maintaining appropriate inventory to get new users up and running in short order.
Bring Your Best What this role needs:
To meet the basic qualifications for this role you must have:
- 2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
To be a strong fit for the Technology Success Specialist opportunity, you will have:
- An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
- 2+ years of Level 1 and 2 Help Desk experience preferred.
- Demonstrated success troubleshooting PC related problems in a Windows environment.
- Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
- Answer basic troubleshooting questions for desktop computers / laptops.
- Support and maintain a LAN/Server
- Install system changes.
- Provide sign-on maintenance/assistance.
- Set-up and maintain networked computers.
- Order network office computers and track maintenance agreements
- Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
- Experience working with vendors preferred.
- Ability to travel locally to the corporate and district offices.
In addition to your technical skills, success will require the following core competencies and characteristics:
- Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision.
- Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues.
- Strong written and verbal communication skills
- The ability to balance multiple priorities, strong demand management skills.
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