Front Desk Receptionist

3 weeks ago

Greenfield, United States Hancock Regional Hospital Full time
Category
Hancock Wellness - Greenfield - 8820

Description

JOB SUMMARY: The Front Desk Receptionist is responsible for providing Wellness Center members, guests, and rehab patients with excellent customer service to through greetings, answering of phones, and answering of questions about the center; and for creating a positive first impression the center for all users of the facility.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:
  • Customer Service: Answers phone within three rings and with proper phone etiquette.
  • Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift.
  • Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility, and delivers world-class customer service at all times.
  • Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller.
  • Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center.
  • Displays proficiency in the operation of the facility's computer hardware and software systems.
  • When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition.
  • Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
  • Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
  • Maintains current information on all center programs, services, and activities, and promotes them regularly.
  • Responds to all emergency situations according to facility policy and procedures.
  • Attends all scheduled employee meetings.
  • Assumes other duties and projects as assigned.
Position Requirements

MANDATORY LICENSE/REGISTRATION/CERTIFICATION:

CPR (Cardio-Pulmonary Resuscitation)

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Basic computer skills, excellent communication and customer service skills required.
  • Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly preferred.
  • Previous experience in a community, commercial or hospital-based fitness center preferred.
  • Ability to work a flexible schedule as needed.


Full-Time/Part-Time
Casual

Shift
-not applicable-

Sign-On Bonus

Resubmittal due to closure after 120 days open?

Exempt/Non-Exempt

Position
Front Desk Receptionist (615)

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Open Date
4/26/2024

Location
Hancock Wellness Center - Greenfield

About the Organization
YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

  • Front Desk Receptionist

    2 weeks ago

    Greenfield, United States Hancock Regional Hospital Full time

    The Front Desk Receptionist is responsible for providing Wellness Center members, guests, and rehab patients with excellent customer service to through greetings, answering of phones, and answering of questions about the center; and for creating a po Receptionist, Front Desk, Customer Service, Administrative, Healthcare, Facility

  • Front Desk Receptionist/customer Service

    1 day ago

    Greenfield, United States Allergy, Asthma & Sinus Center, SC Full time

    **Essential Duties and Responsibilities** The following essential duties and responsibilities of this position are performed personally, in cooperation with your supervisor and/or coordination of other staff. Additional work functions and duties may be assigned. - Welcome patients and manage patient check-in and check-out - Answer phones and return calls -...

  • Front Office Associate

    3 days ago

    Greenfield, United States Nystrom & Associates, Ltd. Full time

    DescriptionAs a Front Office Associate at Nystrom & Associates' Greenfield, WIclinicyou will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. This is a full-time role with set hours,...

  • Front Office Coordinator

    4 weeks ago

    Greenfield, United States SDM Payroll, Inc. Full time

    BGH Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to...

  • Receptionist

    6 days ago

    Greenfield, United States HOLISTIC HOME AND HOSPICE Full time

    **DUTIES OF POSITION** - Greet people, answer the phones, along with clerical duties. **POSITION RESPONSIBILITIES** - Greet people as they enter the Agency, answers calls, answers general information questions, screens visitors and delivers messages. - Type memos, correspondence, agendas and reports as required. - Assist with accounting functions as...

  • Assistant Medical Manager Bilingual

    2 weeks ago

    Greenfield, United States MFP Full time

    Job DescriptionJob DescriptionDuties & Responsibilities - Accounts payable- End of day money verification- Bank deposits- Collection accounts: including reporting collection payments- Disciplinary actions- Train new employees- Employee annual performance reviews- Time sheets- Approve time off- Reports:o Agingo Lead testso Quality measurementso ACO- Order...

  • Licensed Massage Therapist

    1 week ago

    Greenfield, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy Greenfield: 7985 W Layton Ave, Greenfield, WI 53220 Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At...

  • Patient Service Representative

    3 days ago

    Greenfield, United States HealthMarkets Insurance Agency, Inc. Full time

    **COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to...