Systems Analyst III

4 weeks ago


Detroit, United States Tekwissen Full time
Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: Systems Analyst III

Work Location: Detroit MI 48226

Duration: 6 Months

Job Type: Contract

Work Type: Hybrid

Dept: Senior Health Srvcs IT

Engagement Description:

  • Identify and communicate business needs and translate business requirements into technical system and functional specifications.
  • Support one or more moderately to highly complex business processes/systems for multiple business units.
  • Participate in business short-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective.
  • Serve as a liaison between business area and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
  • Coordinate business day to day operational issues and track through closure. Develop, write, and communicate systems design, functional system specifications and functional architecture analysis. Identify gaps or issues.
  • Work closely with business, vendors and enterprise technical teams to triage the production issues and track through closure
  • Support and monitor daily critical functional processes
  • Support and coordinate release management activities
  • Analyze customer's systems and capabilities to understand strengths and weaknesses for the identification of opportunities for system improvement.
  • Identify, investigate, resolve and escalate problems, as needed. Gather data to support recommendations to address problems. Procure technical assistance to help in problem resolution.
  • Work closely with developers and end users to ensure technical compatibility and user satisfaction.
  • Provide factual content to feasibility study for standard development projects and enhancements. Stay abreast of new and emerging technologies.
  • Analyze technology trends to determine impact to the achievement of business goals.
  • Identify issues based on impact of new/emerging technology or modifications to existing systems.
  • Provide input for the development of Service Level Agreements (SLAs) and/or forecasting activities as needed.
  • Review performance against SLAs. Identify areas for improvement. Support achievement of SLAs.
  • Coach and mentor less experienced team members.
  • Other duties as assigned.
Qualifications

EDUCATION AND/OR EXPERIENCE
  • Bachelor's degree in related field preferred.
  • Three (3) years of relevant system solution development, testing and implementation work experience required.
OTHER SKILLS AND ABILITIES
  • Strong analytical, technical, interpersonal and communication skills.
  • Knowledge of business operations, systems requirements and IT processes.
  • Ability to work independently, or within a team environment.
  • Production systems monitoring and 24/7 Oncall support on rotation basis
  • Medicare Advantage business domain experience is a plus

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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