Account Supervisor, Issues

3 weeks ago


Arlington, United States Ketchum U.S. Full time

Overview:

We are looking for an Account Supervisor to join our North American Issues/Crisis Management Team

About the Job:

This is a tremendous opportunity to work on high profile accounts across a variety of industries, build trusted relationships with client and do work that makes a direct impact on our client’s business. This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis communications plans, develop and facilitate crisis simulations and dive into real-time crisis management and counsel when issues emerge.

Responsibilities:

Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients.

Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs.

Troubleshoot client problems as they arise; seek senior management input whenever appropriate.

Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities.

Represent agency and work in client integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration.

Independently implement defined crisis preparedness projects.

Lead junior staff in working effectively and in the best interest of client(s).

Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.

Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others.

Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability.

Work with account team(s) to build incremental business.

Communicate account status to agency management regularly.

Participate in new business programming and presentations.

Qualifications:

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred.

4+ years of experience in public relations agency or similar position.

Ability to work in fast-paced environment and meet deadlines while managing multiple projects and teams.

Detail-oriented with the ability to multi-task and manage priorities.

The salary range for this position is $85,000 to $95,000. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, education, years of experience, past training, skills and abilities of applicant, internal equity and local geographic market data. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.

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