Customer Solutions Lead
2 weeks ago
The Customer Solutions Lead position manages the daily workload of the Contact Center while allocating proper resources to each channel of retail. In partnership with the Managers and Supervisors, this position is responsible for keeping a laser-like focus on ensuring every customer receives astonishing customer service through selling complete solutions. They will also focus on assisting the team with problem-solving to resolve all situations to best accommodate the customer and the company. This position is full-time, hourly, non-exempt position.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Allocates resources on the daily schedule to maintain expectations for occupancy, abandoned rate, hold times and other projects as needed
- Serves as the first-tier customer advocate during escalated phone calls, partner with Supervisor/Manager when necessary to evaluate the customer's needs and educate the team as to how to best fulfill those needs
- Communicates consistency to share relevant business information with the team while using all available resources
- Motivates and inspires enthusiastic and productive behavior, with the goal of providing exceptional service to our customers and meeting or exceeding company goals and objectives
- Thinks creatively about resolutions to accomplish the just-right solution for the customer and the company
- Provides feedback to the leadership team with any department schedule concerns or suggestions
- Stays current on departmental sales goals and is accountable for reaching those goals
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
- College degree preferred
- Experience in customer service field, preferred; retail experience a plus
- Based in Dallas/Ft. Worth area
- Strong computer skills: proficiency in Outlook, Word and knowledge of Excel
- Ability to be a process/procedure expert
- Ability to work in a constant state of alertness and a safe manner
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- Knowledge of industry business and passion for following trends in the industry
- Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
- Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
- Flexible, with a positive attitude and passion for knowledge
- Strong time management and organizational skills with the ability to successfully manage multiple projects at once
- Possesses focused attention to detail while working quickly and accurately under pressure
-
Customer Solutions Lead
4 weeks ago
Coppell, United States The Container Store Full timeOverview: The Customer Solutions Lead position manages the daily workload of the Contact Center while allocating proper resources to each channel of retail. In partnership with the Managers and Supervisors, this position is responsible for keeping a laser-like focus on ensuring every customer receives astonishing customer service through selling complete...
-
Solutions Architect
3 days ago
Coppell, United States Insight Global Full timeRequired Skills and Experience *-Proven experience (10+ years) as a Solution Architect, with a focus on Oracle Fusion applications (Oracle ERP, SCM, HCM, EPM)-Experience leading a team of 4+-Experience working in an onshore/offshore model - coordinating with different partners and vendorsNice to Have Skills and Experience-Information Technology education or...
-
Solutions Architect
2 days ago
Coppell, United States Insight Global Full timeRequired Skills and Experience *-Proven experience (10+ years) as a Solution Architect, with a focus on Oracle Fusion applications (Oracle ERP, SCM, HCM, EPM)-Experience leading a team of 4+-Experience working in an onshore/offshore model - coordinating with different partners and vendorsNice to Have Skills and Experience-Information Technology education or...
-
Solutions Architect
3 days ago
Coppell, United States Insight Global Full timeRequired Skills and Experience *-Proven experience (10+ years) as a Solution Architect, with a focus on Oracle Fusion applications (Oracle ERP, SCM, HCM, EPM)-Experience leading a team of 4+-Experience working in an onshore/offshore model - coordinating with different partners and vendorsNice to Have Skills and Experience-Information Technology education or...
-
Customer Communications Associate
1 week ago
Coppell, United States Pursuit Enterprise Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the Customer Communications Associate our firm is looking for! We are actively searching for a dedicated Customer Communications Associate to add to our...
-
Coppell, United States IDR Full timeOracle Techno-Functional Solutions Architect – Brinker InternationalResponsibilitiesIn this role, you will be leading a team of Business Systems Analyst (BSA) responsible for the management, support, and enhancement of Oracle Fusion applicationsYou will be responsible for designing, implementing, and optimizing applications to meet the specific needs of...
-
Customer Experience Supervisor
6 days ago
Coppell, Texas, United States Vivid Seats Full timeWho we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...
-
MuleSoft Developer Lead
2 weeks ago
Coppell, United States Perfict Global, Inc. Full timeAbout Us: Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in...
-
Bilingual Team Lead
9 hours ago
Coppell, United States SureStaff LLC Full timeJob DescriptionJob DescriptionSURESTAFF is immediately hiring for a Bilingual Warehouse Lead for a large distribution center located in Coppell, TX. The Warehouse Lead will supervise daily operations of the warehouse including receiving incoming shipments, sorting & transferring materials, and preparing shipments for outbound delivery. The successful...
-
Bilingual Team Lead
6 hours ago
Coppell, United States SureStaff LLC Full timeJob DescriptionJob DescriptionSURESTAFF is immediately hiring for a Bilingual Warehouse Lead for a large distribution center located in Coppell, TX. The Warehouse Lead will supervise daily operations of the warehouse including receiving incoming shipments, sorting & transferring materials, and preparing shipments for outbound delivery. The successful...
-
MuleSoft Developer Lead
7 days ago
Coppell, United States Soft source inc Full timeJob DescriptionJob DescriptionPosition Title: MuleSoft Developer LeadResponsibilities:Identify, analyze and develop interfaces and integration flows using Mule Anypoint platform including Mule Runtime, Connectors, Design Center and API management.Responsible for programming and software development using various programming languages and related tools and...
-
MuleSoft Developer Lead
7 days ago
Coppell, United States Donato Technologies, Inc Full timeJob DescriptionJob DescriptionMuleSoft Developer LeadResponsibilities:Identify, analyze and develop interfaces and integration flows using Mule Anypoint platform including Mule Runtime, Connectors, Design Center and API management.Responsible for programming and software development using various programming languages and related tools and frameworks,...
-
MuleSoft Developer Lead
1 week ago
Coppell, United States Soft source inc Full timeJob DescriptionJob DescriptionPosition Title: MuleSoft Developer LeadResponsibilities:Identify, analyze and develop interfaces and integration flows using Mule Anypoint platform including Mule Runtime, Connectors, Design Center and API management.Responsible for programming and software development using various programming languages and related tools and...
-
MuleSoft Developer Lead
1 week ago
Coppell, United States Donato Technologies, Inc Full timeJob DescriptionJob DescriptionMuleSoft Developer LeadResponsibilities:Identify, analyze and develop interfaces and integration flows using Mule Anypoint platform including Mule Runtime, Connectors, Design Center and API management.Responsible for programming and software development using various programming languages and related tools and frameworks,...
-
Customer Service Representative
3 hours ago
Coppell, United States Alpine Car Wash Full time $16 - $18Customer Service Representative - Alpine Car WashLocation: 250 South Denton Tap Rd. Coppell, TX 75019Company Overview:Alpine Car Wash is a premier provider of automotive care services in Coppell, Texas, dedicated to delivering exceptional customer experiences and maintaining the highest standards of quality. We pride ourselves on offering top-notch services...
-
Operations Team Lead
2 weeks ago
Coppell, United States Vivid Seats Full timeWho we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...
-
Senior Network Engineer(Coppell
3 weeks ago
Coppell, Texas, United States Cognizant Technology Solutions Full timeDelivery ManagerQualification:B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BEResponsibility:Business / Customer• Understand and articulate complex problems related to the specific technology.• Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations...
-
Principal Data Architect
1 week ago
Coppell, United States Dale Workforce Solutions Full timePrincipal Data Architect - SnowflakeContract to HireHybrid - 1x/week onsite in Coppell, TXMUST BE LOCAL TO DFW AREAOur client is looking for an experienced and mission-driven Senior Principal to join their Platform Data Engineering team. The role will report directly to the VP of Enterprise Architecture & Data Engineering and join the company's...
-
Customer Experience Supervisor
6 days ago
Coppell, United States Vivid Seats Full timeWho we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's...
-
Entry Level Customer Service
1 week ago
Coppell, United States Pursuit Enterprise Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Pursuit Enterprise is a dynamic team that serves the Addison community with the best service options in the area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to...