IT Support Technician

2 weeks ago


Arlington, United States Nine Mind Solutions Full time

Clearance: Secret

We are looking for an IT Support Technician to support this critical customer mission.
Eligibility:

  • Must be a US Citizen
  • Must have an active Secret clearance with the ability to obtain a TS/SCI (TS/SCI is preferred)
  • Must be able to obtain DHS Entry on Duty (EOD) Suitability prior to starting
  • 2+ years of experience in lab management or systems administration experience
Responsibilities:
  • Providing support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
  • Provision and provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Cisco, Citrix, VMWare, AWS) to users
  • Inventorying of IT assets to include, but not limited to, hardware and software, including licenses
  • Providing advice and assistance to users in accessing and using the lab and responds to users' needs in a timely fashion
  • Administration and Maintenance of Apple products and Operating Systems
Required Skills:
  • Experience with multiple operating systems, to include Linux/Unix & MacOS
  • Experience with imaging workstations (Apple products preferred)
  • Ability to provide clear written and oral communication at all levels of the organization
  • Experience establishing and maintaining good working relationships in all levels of the organization, including customers, external organizations, internal management, and peers.
Desired Skills:
  • Proficiency and proven capability in the following areas:
  • Asset management practices and principles
  • Hardware and software provisioning practices
  • Authentication and access management technologies
  • Experience with virtual desktops (Cisco, Citrix, VMWare, AWS)
  • Experience supporting Virtual Private Network (VPNs)
  • Experience with writing technical procedures and standard operating procedures
  • Virtualization automation and optimization
Required Education: Minimum 4+ years lab management or systems administration experience with a High school diploma; or 2+ years relevant experience with a Bachelor's degree in a technical discipline from an accredited college or university in Computer Science, Cybersecurity, Computer Engineering, or related discipline
Desired Certifications: DoD 8140.01 IAT Level II

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