Peer Support Specialist

Job Description:

Peer Support Specialist

Mild to Moderate Program

Hayward CA

Agency Overview

Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a 127-year history of innovation in services for vulnerable children, families, and adults. Feltons mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 30 programs in 11 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. At the heart of our work is the belief that individuals and families in crisis must have access to services and resources to help them build on their inherent strengths and develop self-sufficiency. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.

Program Description

AB-109 Post Release Community Supervision (PRCS) Program is disigned to offer reentry services for adults under the supervision of Alameda County Probation Department , ACPD, and who experience behaviorial health concerns that are on the Mild-to-Moderate continuum. Working in close collaboration with Deputy Probation Offices (DPOs) and other County identified partners, and/or stakeholders, the Felton Mild-to Moderate Case Manager team will implement both case management and engagement strategies that are relevant to the situational, cultural, and behaviorial health needs of the PRCS participants.

Position Overview

The Peer Support Specialist is a member of the treatment team with the role of providing coordinated care services to transitional age youth who are experiencing psychosis. The Peer Support Specialist embodies a strengths-based perspective, and follows a wellness model of care and practices harm reduction approach meets the clients where they are at. The Peer Support Specialist is expected to provide services to the clients in the community, including but not limited to schools, job sites, family homes, or other community locations. This position reports directly to Mild-to Moderate Program Director.

Specific Duties and Responsibilities (Essential Functions)

• Provide direct support to clients including but not limited to wellness checks, teaching of independent living skills, and assist clients with linkage to various community resources and services including medical, benefits, housing, etc.
• Provide individual support to empower and strengthen client self-responsibility, including support to access community resources that foster hope, resiliency, and recovery, develop skills to communicate with medical providers, pharmacists and other treatment providers
• Assist clients to get to and from appointments in the community as needed
• Provide outreach and engagement in collaboration with the team in the form of phone calls, one-on-one outreach meetings, community activities with clients, and group activities
• Maintain client contact sheets and assist staff therapists with treatment goals relevant to substance abuse, human relationships, rehabilitation, and mental health treatment
• Maintain regular communication with team members including attendance at weekly team meetings, staff meetings, and any offsite treatment team meetings that may be established, as well as regular contact with team members regarding client updates on an ongoing basis
• Facilitate skills based socialization groups including activity groups in the community
• Assist with coordination of orientations and graduations for the clients and families
• Assist clients to participate in the events and connect with appropriate TAY resources in the community
• Coordinate caseload determined by program needs in weekly supervision with Program Director and by close collaboration with team in weekly meetings
• Create and maintain updated community resource binder and regularly distribute updated resources to the team
• Participate actively in supervision, staff meetings, case conferences and all agency meetings and trainings as assigned by Program Director
• Meet required number of direct client service contact hours per week and document all client contacts in compliance with mandated quality assurance standards
• Meet all deadlines and comply with agencys requirements
• Engage in outreach events, conferences, open houses, etc, and provide information about PREP to other mental health providers and general public as needed
• Availability to work some evenings and/or weekends with advance notice
• Other duties as assigned

Qualifications

• Bachelors degree in a human service field preferred OR a minimum of four years experience in mental health/social service setting
• Personal or family experience of overcoming mental health challenges highly desirable
• Counseling/mentoring skills and ability to engage clients and family members
• Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and ability to type 45 WPM
• Valid California Drivers License with an excellent driving record
• Access to a vehicle for work use and valid CA Insurance

Competencies

• Knowledge of respective county behavioral health and school systems preferred
• Knowledge of various cultural and spiritual understandings of psychosis a plus
• Ability to perform some physical tasks, including assisting clients with public transportation, moving, cleaning, etc
• Ability to establish trusting, hopeful relationships with clients and their families and collaborate effectively with community partners
• Strong communication (written and verbal) and interpersonal skills
• Strong organizational skills, attention to detail, ability to prioritize tasks and manage time effectively
• Openness to learning, immediately applying new information and modifying practices
• Ability to be comfortable working in a variety of environments, including schools, job sites, family homes, and other community locations
• Demonstrated experience as a team player with a welcoming attitude
• Bilingual English/Spanish or Asian languages preferred, but not required

Physical Requirements, Use of Equipment, and Work Environment

The position requires sitting at a desk approximately 40% of the time, with standing 20% and walking or driving 40% of the time. Ability to perform routine bending, stooping, twisting, and reaching. Lifting may be required occasionally, of no more than 50 lbs at a time. Approximately 60% of the time, the employee uses a computer, keyboard, mouse, telephone, mobile phone, fax machine, copier, and video conferencing equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in an office environment and/or at various community locations and requires local travel.

Additional Information

Division: Justice Services

Position: 1.0 FTE, Non-Exempt

Reports to: Program Director

Compensation: DOE

SEND RESUMES TO: "jobs@felton.org"