Patient Access Specialist Lake West

2 weeks ago


Willoughby, United States University Hospitals Health System Full time

Description Evening Shifts Lake West Location Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, and point-of-service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position directly impacts denials, and customer satisfaction and decreases bad debt. Access Specialists are skilled in patient/physician relations, registration, scheduling, and use of multiple, complex systems Essential Functions Interviews patients (face-to-face/phone/via document) and utilizes multiple complex applications to create (or validate existing) patient medical records and insurance/bill claims using demographic and insurance information. Mastery of skills relating to insurance coverage, benefits, rules & regulations and allocation of plans accurate information, and fulfillment of requirements resulting in expected payment for services Verifies and allocates insurance plans utilizing electronic eligibility tools, phone calls payer, accesses web portals, and initiates appropriate action for services including non-covered and out-of-network insurance services Executes patient estimate, educates guarantor regarding charges and out-of-pocket liability, and establishes payment plan when applicable for professional and technical services. Successfully calculates, collects, and posts co-pays, deductibles, co-insurance, and prior balance due from patients in accordance with policy; meets or exceeds collection targets and productivity standards. Takes appropriate steps to balance and secure cash in accordance with UH policy. Takes steps to prevent medical record duplications or incorrect patient selection imperative to patient safety; safeguards Protected Health Information (PHI). Contacts physician or other clinical provider to validate/clarify information on orders, schedules, or other requirements such as patient instructions. Utilizes electronic reports, worklists, and queues to identify claims requiring updating; makes corrections as needed to ensure accurate and timely billing. Schedules professional and technical patient appointments using multiple software applications. Verifies insurance benefits/coverage using electronic eligibility tool/phone call; initiates appropriate action to complete a Notice of Admission (NOA). Completes daily reconciliation of the Important Medicare Message (IMM) and Medicare Secondary Payer Questionnaire (MSPQ) in accordance with Government regulations. Completes daily status changes and revisions in conjunction with the Utilization Management Team. Scans and retrieves appropriate related documents in scanning applications Projects positive image to all UH patients, physicians, and customers (internal and external) as the first impression of University Hospitals. Communicates using prescribed customer service-focused greetings and scripting to achieve a branded UH patient experience. Follows department policy and procedures, attends and participates in corporate and local team meetings, and maintains patient/physician confidentiality. Maintains emergency disaster preparedness knowledge/skills. Effectively communicates utilizing telephone, emails, or correspondence for internal and external customers. Maintains emergency preparedness knowledge/skills needed to participate in drills/disaster exercises and real-time safety events. Participates in wayfinding; provides directions or transport as needed to ensure positive patient/customer experience. Performs other related duties as assigned and participates in enterprise special projects as needed. Required For All Jobs Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation



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