Order Fulfillment Representative

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.

Our Purpose: "We champion and empower workers who make our world work better"

Major benefits include medical, vision and dental, Life and Disability coverage.

Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.

What You Will Do as an Order Fulfillment and Sales Associate:

The Order Fulfillment & Sales Associate will perform tasks across the entire facility, including interacting with customers, supporting back order processing and delivery preparation, and assisting in all clerical functions.

Ability to rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision and reports to a supervisor or manager.

How You Will Make a Difference:

Customer Liaison and Sales Associate :

• Greet customers warmly and determine/assess reason for visit
• Interact with computer systems through basic computer skills
• Initiate orders, returns, exchanges through automated computer system
• Follow communication procedures, guidelines, and policies
• Help size individuals to ensure proper uniform fit
• Contribute to team effort by accomplishing related results as needed
• Work with management to ensure proper customer service is being delivered

Order Fulfillment:

• Pull and tag back orders and prep for delivery driver

General:

• Assist in clerical functions
• Managing backorder workflow
• Vendor bill pay
• Quality assurance (random audits to ensure overall accuracy)
• Assist in warehouse as needed

Skills for Success:

• One year experience required
• Customer support or related experience preferred
• Customer orientation and ability to adapt/respond to varying situations
• Good communication and presentation
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent
• Basic computer skills