Patient Services Representative

3 weeks ago


Chicago, United States Humboldt Park Health Full time
Position Highlights:

  • Greets all patients and visitors and answers incoming calls for the ambulatory clinic site of care
  • Obtains and records demographic and insurance information
  • Schedules patient appointments, procedures and/or diagnostic tests with appropriate physicians and/or departments and obtains pre-authorization for ancillary or referral appointments
  • Collects necessary payment and acts as a clinic-based resource and liaison to the hospital business office for patients who may have questions related to their physician and/or hospital bills
  • Professionally and effectively communicates information to internal and external customers, while maintaining a focus on patient service and patient confidentiality
Responsibilities:
  • Performs accurate and complete registration for appointments
  • Verifies patient insurance for all services rendered and obtains required referrals or pre-authorization as needed
  • Provides and contributes to the delivery of a positive patient experience and receives and communicates all complaints to the manager
  • Prepares charts or patient records for clinical team as needed
Requirements
  • Minimum 1 year of experience
  • Bilingual English/Spanish communication skills is required
  • Customer service experience required
  • Healthcare experience preferred


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