Network Manager

4 weeks ago

Irving, United States NR Consulting Full time
Job Title: Network Manager
Duration: FTE permanent Hiring
Location: Irving TX (Hybrid Day 1 Onsite)

Description:
We are looking for a highly assertive person who has innate leadership capabilities and does not hesitate to provide thorough input and clear direction under high pressure situations. We need someone who can field a phone call from executive leaders and provide a proper executive status update without apprehension. This person will be accountable for their vendor relationships and ability to influence these vendors to provide best-in-class service to Client.
Daily Responsibilities
Provide vendor support for Client's global network with a focus on network infrastructure globally:
  • Create reports that demonstrate vendor performance and SLA adherence
  • Coordinate weekly, monthly, quarterly performance reviews with vendor account managers
  • Cultivate close relationships with vendors at the operational, account and executive levels in order to facilitate quick engagement during major incidents
  • Create Service Improvement Plans for vendors to execute against and measure progress
  • Compose and distribute professional correspondence to internal and external audiences
  • Provide timely response to internal colleagues, partners, business clients, vendors, etc.
  • Coordinate conference calls with vendors and internal technical teams to conduct in-depth technical reviews of ongoing incidents
  • Communicate with management to provide frequent status updates regarding the incident and status of the remediation efforts by our vendors
  • ssist with other departmental service level management responsibilities as needed

Qualifications / Requisite Knowledge Base
  • Basic knowledge of enterprise technology solutions.
  • Basic knowledge of TCP/IP communications and/or telecommunications.
  • Minimum 3 years experience working in a corporate IT support environment.
  • Minimum 2 years experience working with Microsoft Office products or similar.
  • Experience communicating effectively with culturally and linguistically diverse teams.
  • Experience visualizing, creating and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
  • Familiarity with IT Service Management applications, like ServiceNow.
  • ITIL v3 Foundations certification a plus.

General Attributes, Characteristics, and Capabilities
  • Communicate with clarity, tact and credibility.
  • bility to influence others and act with authority.
  • bility to prioritize workload to preserve momentum on critical tasks.
  • nalytical mindset required to resolve issues in a variety of complex situations, without direct supervision.
  • Excellent customer service skills.
  • Strong work ethic and leadership qualities.
  • Thrives on challenges and ability to react with urgency on a frequent basis.
  • bility to operate within tightly controlled procedures and meet multiple deadlines.

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