Shelter Case Manager

• Bachelor's degree is required. Degree in Social Work or degree in Psychology or Counseling is preferable.
• Two to Three years of experience in social service delivery with youth.
• Demonstrated working knowledge of supportive services and other resources for youth and youth with disabilities in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve and provide results for youth.
• Training in developmental processes and needs, youth services, disability services, eligibility for and procedures of Federal and applicable State entitlement programs, legal liability issues relating to providing service coordination, drug and alcohol use and abuse by the youth, and mental health issues.
  * This requirement is not a prerequisite for hiring. IF not certified upon hire it must be accomplished and certified within the first year of employment.
• Understanding of the delivery of Social Services internally and community wide.
• Ability to accept supervision and work with a team of co-workers.
• Ability to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, able to work within ethical and legal parameters of social services.
• Willingness to support the philosophy, goals, mission, and objectives of The Salvation Army.
• Must pass The Salvation Army background checks.
• Must possess valid driver's license.
• Must complete CPR & First Aid certification within first ninety (90) days of the date of hire.
• Must have the ability to operate a computer, use a keyboard to enter information and enter client information into HMIS database.
• It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.

The major function of the Case Manager is to assist youth in the Booth Brown House shelter and housing programs in developing independent living skills by identifying pathways of access to long term housing, further education, vocational training, job search, and access to benefits. The Case Manager is responsible for coordinating referrals, intakes and discharges. Case Managers also assist with maintaining positive program dynamics, ensuring rules and policies are complied with, and providing support and guidance to clients and Youth Advocates during shifts.

The Case Manager is to provide general case management (including intake) and referral services to all residents needing such assistance. They may also provide formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident's situation and needs) for a youth when such service is not available through the general community. To provide direct Case Management in a professional manner to clients for emergency services and asset building services (assessment and planning).

Primarily M-F daytime hours, but there may be evening and overnight hours required.

Case Manager will be responsible for rotating ON-CALL responsibilities.

1471 Como Ave West, St. Paul, MN 55108

Resident/Guest Care

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers. This would include, but is not limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others' property and person and professional and appropriate communication to and about co-workers, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague appropriately and without discrimination of any kind.
• Meet and greet all clients in a professional and courteous manner.

• Develop and maintain positive rapport with clients.
• Orient new clients to the rules of policies of Booth Brown House programs.
• Communicate concerns and observations about residents in a timely manner.
• Assist with the storage of belongings left by residents/guests and the return or disposal of their belongings 60 days after discharge.
• Conduct case management in the shelter and housing programs as directed by client needs and Program Manager. This may include: interviewing prospective clients, monitoring and reporting on resident progress, identifying potential areas of concern and insuring communication of program. Case Managers should create an environment where youth are able to optimize their life chances and raise their self-esteem.

• Develop and facilitate educational/support groups and complete statistics.
• Set up a directory of providers for use by both project staff and residents.

• Refer and link the residents of the project to service providers in the general community
• Provide access to further education, vocational training, and job search and employment opportunities and document all progress.
• Perform any other duties as reasonably required.

Additional Responsibilities will include one or more of the following assigned areas:

Transitional Living Program (TLP)

• Become familiar with Transitional Living Programs Licensing and funder requirements
• Attend trainings specific to working with youth aging out of foster care, teenage populations, and those required by TLP/RHY.

Independent Living Skills (ILS)

• Create and Implement a curriculum to assist residents and shelter guests in gaining skills they may need to live independently successfully.
• Update Booth Brown House's Facebook page on a weekly basis.

Permanent Supportive Housing

• Become familiar with Permanent Supportive Housing Programs Requirements
• Become familiar with GRH funding requirements

HUD

• Become familiar with HUD Licensing Requirements

Service Coordinator

• Attend trainings specifically designated by Service Coordination Grant.
• Become familiar with the Service Coordinator funder requirements
• Establish linkages with agencies and service providers in the general community
• Maintain a resource list of commonly used community-based service providers for staff and residents to reference.

Shelter

• Assist with shelter referrals, intakes and discharges
• Become familiar with GRH and country requirements; assist with billing

Reporting and Documentation

• Maintain accurate notes in the Communication Logs.
• Keep accurate case notes of phone calls, interviews and documentation in HMIS.
• Maintain and keep current all designated client files.
• Assist program manager in maintaining records for specific programs for compliance purposes
• Gather statistics as requested by administration staff.

Administration

• Attend educational opportunities when appropriate.
• Participate in supervisions with Program Manager on a monthly basis.
• Attend staff meetings.
• Represent the agency to the professional community as needed.
• Assist staff in the provision of direct care supervision and emotional support to youth as needed.
• Be available for consultation with Youth Advocates to address questions.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include, but not limited to such actions: conflict resolution in a professional manner; courteous treatment of staff, visitors and clients; respect of others property and person and appropriate communication to and about co-workers and supervisors.
• Answer telephone pleasantly and efficiently. Identify calling party and transfer to appropriate staff or provide general information. Screen and identify incoming visitors to the building.
• Perform any other duties as reasonably required.

Program Safety

• Assist in de-escalating situations as they occur.
• Ensure shelter residents are monitored at all times.
• Contact emergency personnel and on-call supervisor as appropriate during crisis situations.

On-Call Responsibilities

• Be available by phone for emergency consultations and problem solving with staff at Booth Brown House. Once a page is received on-call staff is required to call back immediately, staff are required to have the capabilities to return a page. Be available to arrive at Booth Brown House in a timely manner that should not exceed an hour, in case of emergency or to assist staff with a difficult client or maintenance issue.
• Be available to assist with covering a direct service shift in the case that a Youth Advocate calls off of that shift, no matter what the reason.
• Maintain Booth Brown House's staffing structure and adhere to the Program Abuse Prevention Plan for client and staff safety.
• Be able to problem solve with staff and with maintenance issues by using the numbers in the on-call log.
• Be available to assist with snow removal as necessary