Guest Relations Agent

4 weeks ago


Port St Lucie, United States Sandpiper Bay Resort Full time

Job Type

Full-time

Description

Job Description/Summary:

A Guest Relations Agent assists in delivering exceptional service to guests (boost guest satisfaction rates, resolve issues, increase revenue to benefit a hotel's bottom line).

ESSENTIAL JOB FUNCTIONS:

  • Compiling welcome folders that include maps, room service menus and information about amenities.
  • Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
  • Reviewing arrival lists to identify VIP guests.
  • Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
  • Providing information about services, amenities, and local attractions
  • Recording all customer interactions in a logbook or customer relationship management software program
  • Empathizing with upset guests and helping to resolve their issues.
  • Assisting other staff members with maintaining coffee and breakfast areas in the lobby
  • Any other duties assigned by Supervisor.
Technical Skills
  • Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred
  • Active listening skills to understand guests' needs and desires
  • Problem-solving skills to offer solutions when guests lodge complaints
  • Strong oral communication skills to interact with guests and coworkers
  • Attentiveness to detail to properly log guest interactions and create welcome packets
  • Robust knowledge of the local area to make dining and activities recommendations
  • Multitasking skills to attend to the needs of multiple guests at once
  • Computer skills to utilize reservation systems, email and customer relationship management software
  • Familiarity with hotel health and safety standards


Salary Description

$16/hr
  • Guest Relations Agent

    1 month ago


    Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time

    Job Description/Summary:The Guest Relations Agent assists in delivering exceptional service to guests to resolve issues, ensure elevated guest satisfaction, and increase revenue and brand loyalty.ESSENTIAL JOB FUNCTIONS:Greeting guests, assisting with questions, and providing information about services, amenities, and local attractionsUpselling rooms as well...


  • Port St Lucie, United States Sandpiper Bay Resort Full time

    Job Type Full-time Description Job Description/Summary: As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns proactively. Key...


  • Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time

    Job Description/Summary:As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns proactively.Key Responsibilities:Guest Experience...


  • Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Description/Summary:As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns...

  • Front Desk Agent

    3 weeks ago


    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! $15/hour Most positions do require weekend and holiday availability. We are pleased to share...

  • Front Desk Agent

    1 month ago


    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! $15/hour Most positions do require weekend and holiday availability. We are...

  • Front Desk Agent

    8 hours ago


    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! $15/hour Most positions do require weekend and holiday availability. We are...

  • Front Desk Agent

    1 month ago


    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! $15/hour Most positions do require weekend and holiday availability. We are pleased to share the...

  • Guest Service Agent

    4 weeks ago


    St. Charles, United States Drury Hotels Company, LLC Full time

    Performs all front desk related functions including but not limited to checking guests in/out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of breakfast or evening food and beverage which may Guest Service, Agent, Service, Guest, Retail

  • Front Desk Agent

    1 week ago


    Port St Lucie, United States BBL Hospitality Full time

    Job DetailsJob Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionCOME AND JOIN OUR AMAZING TEAM!$15/hour Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: ...

  • Front Desk Agent

    17 hours ago


    Port St Lucie, United States BBL Hospitality Full time

    Job DetailsJob Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionCOME AND JOIN OUR AMAZING TEAM!$15/hour Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: ...


  • Port Washington, United States The Harborview Hotel Full time

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property...


  • Port Washington, United States The Harborview Hotel Full time

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills.  Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property...


  • Port Saint Lucie, United States Tonya Lowe - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...


  • Port Saint Lucie, United States Tonya Lowe - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...


  • St Clairsville, United States Fairfield Inn St. Clairsvlle Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    1 week ago


    St Louis, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology...

  • Staff Assistant

    1 week ago


    Port Saint Lucie, United States Tonya Lowe - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryFlexible scheduleOpportunity for advancementPaid time off Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only...


  • St. Clairsville, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Guest Services Agent

    8 hours ago


    St. Clairsville, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...