Client Support Technician

4 weeks ago


Jefferson City, United States State of Missouri Full time
Job Location:
  • The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
Why you'll love this position:

If you like to tackle new challenges this may be the role for you This is a Client Support Technician position that supports all of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in The Harry S. Truman Building in Jefferson City, Missouri and travel will be required to other State offices supported in the area.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

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