IT Operations Intern

4 weeks ago

Chicago, United States LogicGate Full time

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You'll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.

Risk is a team sport, and the strongest teams are made up of diverse talent. We've worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees' views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.

We are proud to have been included as a top workplace by Built In, Crain's Chicago Business, and the Chicago Tribune.

About the Internship

LogicGate's Internship Program is designed and tailored for college students/recent grads from various disciplines to gain real world work experience in a fast-paced, high growth, open and diverse environment. This program will give you exposure to leading edge technology, provide valuable work experience, career coaching, and mentorship. From the time an application is submitted, to the end of the summer internship, students will be supported to learn and grow their strengths, abilities, and potential.

Program Details:

  • 10 weeks internship starting on June 3rd, 2023 through mid/late August 2024, exact end date would depend upon your school schedule
  • Receive hourly pay of $28 / per hour
  • Work fully remote, with opportunities to connect with your Team and other workgroups virtually
  • Gain meaningful work experience in field of study, participate in special projects, social events, and more
  • Assigned to a mentor to guide you throughout your internship and beyond
Program Eligibility:
  • You are enrolled full time in an accredited college or university as a Junior or Senior or have recently graduated.
  • Are available to work 40 hours per week during the summer
  • This position is not eligible for sponsorship
In this internship you will get exposed to our modern tech stack including Okta Workflows, JAMF, Apple Business Manager, Slack, Atlassian and much more

How you'll spend your time:
  • Gaining a wide breadth of IT Operations knowledge of how systems interact with each other and how they affect day-to-day operations
  • Working closely with experienced IT Professionals and InfoSec team to enhance automated workflows and service desk operations
  • Assist in working corporate user helpdesk tickets according to defined workflow and service level agreements
  • Troubleshoot, provide technical assistance, resolve technical software and hardware related issues with internal users
  • Create documentation for new processes and audit existing documentation to reflect the correct changes
We get excited about you if you:
  • Working towards a Bachelor's in Computer Science with a planned graduation of Spring 2024 or have recently graduated.
  • Cumulative 3.0 GPA in good academic standing
  • Proficiency in using Macs and Apple Products
  • Problem solving with empathy, combined with knowledge of user experience best practices and logic.
  • You are a strong communicator and believe in open collaboration in teamwork.
  • You are enthusiastic about untangling complex problems and turning them into simple, impactful solutions.
  • You have a love for learning and exercising curiosity
  • You have strong quantitative, analytical, and problem-solving skills
  • You have an entrepreneurial attitude with a keen eye for detail
  • You're organized and can manage multiple priorities simultaneously
What we use:
  • Work: Jira - Slack - Google Workspace - Zoom
  • IT Ops: OKTA - JAMF - GCP - Apple Business Manager - Zapier
  • Additional Sysadmin: 1Password - Docusign - Adobe - Microsoft O365

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