Reservations Agent

Position Description:

Position: Reservations Agent

Reports To: Director of Reservations

Department: Reservations

Position Summary:

The Reservations Attendant is instrumental in providing the highest quality of customer service for our guests which meets or exceeds their expectations. Additional responsibilities include assisting the Group Reservations team and providing lateral service to the Front Desk.

Primary Duties and Responsibilities:

• Take golf, dining, and hotel reservations over the phone, by email and/or in person. Provide guests with all pertinent information regarding resort policies and necessary information to make a reservation.

• Provide callers with resort related information and direct calls as requested by in-house guests.

• Provide friendly, positive, and hospitable service at all times to both external and internal guests.

• Be knowledgeable of golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley website; local area attractions.

• Gather pertinent guest information in order to build a reliable and accurate database. Assist with marketing tracking by entering appropriate data. Assist with other administrative tasks as needed.

• Provide lateral service to Front Desk.

• Answer and direct calls at the multi-line PBX phone station.

• Contribute to the work environment in a manner that promotes growth and success including but not limited to suggesting ideas for: marketing, policies and procedures, improving efficiency and profitable business relationships as related to the resort and its amenities.

• Perform additional duties as requested.

Qualifications:

• High School diploma required; college degree preferred

• Positive attitude, professional manner and appearance

• Proficiency in Microsoft Office: Outlook, Word and Excel. Ability to learn and use Agilysys property management/reservations/phone software and other resort systems.

• Quality written and verbal communication skills

• Demonstrated mathematical ability

• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision

• Must be able to work flexible hours including evenings and weekends as needed

• Experience in golf and/or hospitality reservations center preferred.

Sand Valley Perks:

• Restaurant Discounts

• Retail Discounts

• Employee Meal Program

• Golf Privileges

• Uniform Allowance

• Employee Assistance Program - Canopy

Classification:

• Full-Time Regular, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

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