Patient Advocate

3 weeks ago

Villa Rica, United States Tanner Medical Center Full time
Job Description

The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and
patient guest satisfaction. They function as a non-clinical resource and liaison between the patient
and their family, and the hospital and community it serves. They ensure patient rights are respected,
promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit
for feedback to management and staff on issues related to patient satisfaction.

Education
High School Diploma or GED

Experience
Six months of related experience

Qualifications
*Experience in a hospital environment or customer service preferred.

* Bilingual preferred.
* Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
* Knowledge of medical terminology, hospital systems, operations, locations and departments relating
to patient care.
* Knowledge of Patient Rights Responsibilities, Joint Commission standards, and centers for Medicare
Medicaid regulations.
* Ability to maintain confidentiality of sensitive verbal and written information
* Working knowledge of windows-based office software, computers, and operating systems

All Locations

Tanner Hospital Villa Rica-V0001; Tanner Hospital Carrollton-C0001; Tanner Hospital East Alabama-E0001; Willowbrooke Hospital-W0001; Tanner Hospital Bremen-B0001

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