Customer Service Specialist

2 weeks ago


Pearl, United States Precision Spine Inc Full time

Job Type

Full-time

Description

  • Receive inbound customer calls
  • Interacts with customers via telephone, email, online chat, or in person to provide support and
  • information on products or services, receive orders, and efficiently resolve problems.
  • Prepares and processes restock/sales orders.
  • Complete purchase orders and/or case sheets and submit for billing.
  • Proactively communicates with customers regarding restock and order issues.
  • Maintain information regarding extra product orders.
  • Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the Team Lead or Customer Relations Manager
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries,
  • complaints, or comments.
  • Scanning, filing, and other clerical duties as needed.
  • Assist with updating internal logs.
  • Performs other related duties as assigned.
Requirements

QUALIFICATION/EXPERIENCE REQUIREMENTS:
  • Bachelor's Degree Strongly Preferred (will consider relevant experience in lieu of degree)
  • 3 years minimum professional customer relations experience (inside sales or client account management)
  • Excellent communication skills including active listening
  • Service-oriented and able to resolve customer grievances
  • General office practices and office machine operations
  • Computer skills (MS word, Excel)


Salary Description

$18-$20/Hr. DOE

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